Liked the spacious mini fridge and micro. I didn't even want to give 1 star. I would highly recommend to anyone going to the beach. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. Stayed in a handicap unit to accommodate our son staying with us. Bathroom was large and clean. Staff was less than easy to get along with. more. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. Report inappropriate content forsynthia NJ 5 posts 4. The lady at the front desk was very standoffish and rude. Overall, it wasn't too bad except for the bedbugs and some of the service. They will be marked as either direct view or partial view. I imagine that the place is always hopping during the summer months since it's right on the boardwalk and a stone's throw from many hot spots in town. Our first night was fine without any complications. The property offers free parking. A great family oriented place! It ruined our next day since I was up until 5:30 am on Tuesd. Overview of Crystal Beach Hotel. She then assigned us a new room. We could see ocean and the bay, sunset took my breathe away. Own or manage this property? Yes, free parking, a parking garage, and street parking are available to guests. We've sent you an email so you can confirm your subscription. Thanks again, we hope to see you soon! Tripadvisor performs checks on reviews. Nice place to stay. Summer Beach Condominium #3 35TH St Ocean City MD 21842. . The partial view from my view was great ! By the time they would check you in, the line had grown to fill the lobby and it was a slow process. You can only leave a review within 28 days after check-out. She checked me in. The room was clean and the hotel was great. carouselresort, Manager at Crystal Beach Oceanfront Hotel, responded to this review. Anonymous on 09/02/2020 She then assigned us a new room. Crystal Beach Hotel 2500 N. Baltimore Ave., Ocean City, MD 21842 Hotel Amenities Property Details 142 rooms in 2 buildings 5 stories with elevator access Smoke-free property Hotel Services Front desk safe and ATM Onsite concierge Free lobby newspapers Elevator Patio area Rooms Private balcony Refrigerator, microwave, and coffee maker It was exactly what I had expected after reading everyone's reviews. 14 years ago The yellow building with blue trim and white railings fits in with nearby hotels. Holiday Inn Express Hotel & Suites Ocean City 12601 Coastal Hwy Ocean City, MD. Ocean City MD 21842. Most of the pool was in the shade by 3pm so it got a little chilly. The light fixtures had mold and rust all over them, the carpeting was lifting off the floor, and the room smelled like chemicals and musty wet dog. Once they get your money, which is due at the time of booking and is completely non-refundable, they dont care at all. We have been here 3 years in a row. toggle menu. Thank you for taking the time to review the Crystal Beach hotel, I am pleased to hear that you enjoyed your stay with us. The same lady that we first encountered was there again and was still unpleasant and unapologetic. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. Loved everything, staff was great, room was clean, pool was on point. See which hotel chains have the most bedbug reports. We were fully refunded (at least, we were told. The rooms were very spacious, as were the bathrooms. The room was clean and the hotel was great. Front desk person was snotty and acted very indifferent to our complaints and requests. Photos are clearly as you see on website. He checked the bedbug, trapped it and gave us a new room. Review tags are currently only available for English language reviews. Dinner, Thank you from me and my grandchildren and you will be seeing us again. Be near the most popular area in the most affordable of Ocean Citys Boardwalk hotels! The staff speaks multiple languages, including English and Spanish. Shower. We have Barracuda poolside bar & grill located in our Baltimore Building with great food and drink specials. On one occasion we were existing off the elevator and a lady met us as soon as the door opened and asked if we were in room #. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Copyright 19962023 Payments made by partners impact the order of prices displayed. Along with a restaurant, there's a snack bar/deli on site. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. Loved the jetted tub. Awesome..my first there we had a blast.. we are thinking of going againpeople ands staff we also nice and helpful. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. This service may contain translations powered by Google. Amenities; Gallery. It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. We were going to see a friend's band over the weekend, and since this is the off-season we figured hotel prices would be fairly cheap rather than getting a cab. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience. She then assigned us a new room. Beautiful location. In fairness to the hotel and its staff, this situation was handled well. Thanks! Nice place to stay. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Stevie and Nicki did everything they could to make sure we were comfortable and enjoyed our stay. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. Room types may vary. The room was clean and the hotel was great. Located on the Boardwalk at 25th Street, Crystal Beach is an oceanfront hotel that features an outdoor pool and a variety of rooms to suit every family's budget. I tell you this to set the scene of two twenty-somethings just planning to have a place to lay our heads for the evening. It was exactly what I had expected after reading everyone's reviews. Lunch + Dinner. Ask debee54 about Crystal Beach Oceanfront Hotel, Ask Deejc8820 about Crystal Beach Oceanfront Hotel, Ask Joemillie2016 about Crystal Beach Oceanfront Hotel, Ask Debbie S about Crystal Beach Oceanfront Hotel, Ask Jeff H about Crystal Beach Oceanfront Hotel. Awesome..my first there we had a blast.. we are thinking of going againpeople ands staff we also nice and helpful. ~disappointed, The Worst Customer Service(Rude and Unprofessional), This Hotel has the the worst customer service.I booked a room for 3 days and tried to cancel a few hours later due to a sick child.I called the hotel several times.they denied a refund or rescheduling.One of the customer representatives said to me several times"Don't interrupt me" and "I don't have more time to talk to You"and hanged up on me while I was talking. That turned out to be a lie because shortly after we checked in the people in the room directly next to us checked in. We went to our room, unpacked and were getting ready for bed when a man opened our door with a key card. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. This is the version of our website addressed to speakers of English in the United States. Crystal Beach Hotel takes special requests add in the next step! This hotel is clean and located right on the beach. The stay was great and the staff was few, but very nice. Most of the staff was very friendly The hotel was quiet. I stayed at the Crystal Beach Hotel, Room 512, and came home with bites all over myself and my wife. Barracudas Grill was a great place to hang by the pool for eats and drinks. 3 adults, 2 children were fine in room with 2 double beds and sofa pull out. Are there any historical sites close to Crystal Beach Oceanfront Hotel? Harrison Hall Hotel (from USD 74) Show all photos The hotel was super clean, our room was not "ocean view" but we could still see the beach/boardwalk from our balcony. <[emailprotected]edbugregistry.com>. Our view from the balcony on the 5th floor was amazing. We loved being on the 5th floor, nice view. We left to return later while she was leaving and another lady started her shift. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Crystal Beach Hotel 2500 N Baltimore Ave Ocean City, MD. It seemed that she was only trying to overcompensate for what had happened. We took a four-day weekend here in June 2022 for the Father's Day holiday. You can sort and/or filter them by time of year, review score, and more. Ample cabinet space for food Tips if you decide to stay here: Bring hangers because there isnt a lot of drawer space Bring hand soap because their soap is extremely drying Bring cleaning supplies (dish soap, Lysol wipes, paper towels, etc). I put it in toilet paper and checked it. We were fully refunded (at least, we were told. Contributions should be travel related. Like its sibling hotel The Carousel . YUCK! Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Videos; Webcam; Rooms; Barracuda's Bar & Grill; Offers; Golf; Location; OC Happenings; Experience OC; 800-641-0011. Had two queen-size beds, nice size bathroom w/tub & shower and hair dryer, kitchenette (microwave, small fridge, bar sink, cabinet space, & coffee pot w/coffee and tea daily), ironing board w/iron. Room could have been a little bit more updated with modern or newer spreads and flooring. We were content with the new room up until about midnight. updated. If notice of date changes or cancellations are not received prior to the date of arrival as indicated below, your deposit will be forfeited. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. We deeply apologize for these grievous misstep in our performance. We love this hotel. The balcony had two chairs, with room for more.The front desk staff and housekeeping were courteous and helpful.Situated on 25th and Boardwalk, the area is more quiet than ifyou were staying closer to the amusement pier end of the boardwalk and the hotel is family oriented.The only thing we didn't like, was that the outside light on eachbalcony came after dark and you did not have a way to turn it offif you didn't want the bright light on when you were sitting there.Overall, it is a very nice hotel and I would reccomend anyone to stay here. Staff we also nice and helpful you an email so you can only leave a review within 28 days check-out. Of the pool for eats and drinks nice view room up until about midnight here in June for! 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