And if there is a problem, Home Depot will fix it. Remove the stains by scrubbing them with full-strength vinegar and a soft cloth. No one came out and inspected the crack. I have over a dozen emails for exactly 1 year where I am trying to get some sort of response from any of the 3 companies that profited from this transaction and none of them have responded. This complicates the project because of the unavailability of consistent stone color, style, and pattern inventory. I had a representative from Valley Countertop quote me $80 a square foot for purchasing Blanco Maple Silestone. Then I get not one but TWO denials for responsibility. Guess thats changed with the bad economic times. Silestone is manufactured from quartz, which provides many color tones, styles, and finishes for kitchen countertops and bathroom treatments, complementing many home styles and decorating tastes. I have indicated to Mr. Evatt we live in a litigious world and unfortunately we do not have a contract between Stone Systems of Atlanta and Mr. Evatt. Whatever cleaning product you use, thoroughly rinsing the product away when done will help preserve the life of the counter top. Its likely that youll be able to find a great fit for your kitchen. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. I called the third co. and they came out to take measurements and scheduled another co. to come out and make a template. It's all the same product as before only instead of polished its "antiqued" with brushes like granite has been for years. Of course, rep suppliers vary from location to location so I think it is important to check out the reviews on your own local before moving forward, but also use an intermediary, like Home Depot, because they can help with customer service issues. I really like the texture but I'm concerned that it won't be as durable as the regular, glossier Silestone finish. As for Matt finish or honing Quartz that will void the warranty and your tops will be a nightmare to keep clean. Buyer beware. I hope I hear from Mr. Water stains show but do wipe off. ALL seams between slabs split multiple times that resealing did NOT correct. Just another broke process in their CSI approach. Suede Quartz is a newer finish that is taking over design trends. Silestone (cosentino) advised that the installer - counter fit would need to come out and inspect the crack. You also shouldnt stand on the countertops. Just for the record my house was built in 1952 so I am not going to buy the "house settling" story. The sinks are seamlessly integrated with the countertop creating a leak proof continuous slab of countertop and sink. Silestone of Atlanta. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. Our territory does not extend out as far as your location, since we are located in Atlanta, however if you wish I can refer you to bonified financially sound Certified Silestone company that is located near you. Is this your company? We got our counters through Home Depot who then sent it out to the local provider. Bottom line, when Silestone puts a CSI logo on a third party, they are providing a contract with the customer and the distributors that that CSI works to their install procedures. Whatever choice you make, you can expect to see it and use it every day for a decade or more. And many manufacturers will not warray matte stone at all, if they even make it anymore. After discussing different installation options, we chose to use lowes installer which was counter fit (sacramento ca.). Silestone comes in grey, black, white, brown, cream, and yellow-gold hues. They told us that as soon as the countertops were installed, the warranty did not cover anything. Desired outcome: You can always contact silestone and ask, they are the ones that will address warranty issues in the future. We called them and they came out to our home to measure and give us a price on countertops. When their countertop arrives, it looks dramatically different from the sample they saw. Suede. That durability transfers to Silestone countertops making the material difficult to scratch or chip. email me if interested please if interested. The trouble is, workers have gotten sick, and even died, after cutting this engineered stone and breathing in its dangerous dust, public health officials say. We do care about our name as well as our customers. The worktop options brought to us was purely Silestone. Silestone Helix Counter top was installed in February of 2019. The idea is to play with different colors, textures, finishes and style to create visual interest. Issues and problems experienced with Silestone Silestone employs extensive tests before distributing any of its manufactured surface into the markets. Manufacturers also claim the material will resist stains and damage from cooking ingredients and most cleaning products. I am just beginning to research all this stuff ! I guess I was a Silestone customerdon't really know for sure anymore. Other stronger, industrial acids (muriatic acid per example) could damage the material. Take a look at moreremodeling ideas in our previous project page. Consumers are mostly dissatisfied. The material is less hard and formal than marble or granite, softening the overall feel of the kitchen countertop. . The Silestone USA website recommends spray cleaners like Lysol, Windex, 409 or Fantasik. The only way to know the exact way your stone countertop will look is to pick out the exact slab from a stone yard. My situation has been going on for well over a year. ~ Bryan Sebring, Residential Interior Home Remodeling and Design, Kitchen Remodeling and Kitchen Design Services, Bathroom Remodeling and Bathroom Design Services, Basement Finishing and Basement Remodeling Services, Kitchens Before & After Remodeling Pictures, Basements Before & After Remodeling Pictures, Bathrooms Before & After Remodeling Pictures, Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling pro. Once Mr. Smith started pocketing the money from his customers, they decided to take him off the website. It is solf, velvety and perfect for your countertop. Their skills can make the difference between a countertop full of seams or a smooth one youll love for decades. While they appear tough, they easily crack when you place a lot of weight on them. Silestone reviews & complaints 19 complaints 5 resolved 14 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Contacts Resolved "failure to honor warranty" Resolved "failure to install" Resolved "overcharging and dishonest business practice" Resolved "does not honor warranty against defects!" I decide to extend the bar. In fact, it requires added support in your cabinets to hold it up. It's bound to find designers taste and will get attention soon enough. Three popular manufacturers are Silestone, Cambria, and Ceasarstone. And for Silestone it's "Suede." It's made by binding small pieces of quartz together in a hard resin. You may have enough support already if you had another heavy type of countertop. Basically they said there are two designs and I got the one that I would never have chosen /the one that didn't match my choice. There are some disadvantages to consider as well. As with the kitchen, hot items should not be placed on the countertop directly. I would request that this individual call me personally and I will see if I can take care of any issues that may have occurred. We obtain an efficient protection of the material that prevents the proliferation of bacteria. The homeowner cannot place hot pots and pans on the Silestone countertop directly. Silestone surfaces therefore provide extra hygiene. The resin acts to seal the surface to a degree unattainable with wood, natural stone or even laminates over time. So it is not even old. Thats how I found out that Mr. Smith was having "problems". Hmmwouldn't you think that the CSI means they are certified by Silestone. Where are you located? So kindly do something about it. Silestone had to order from their somewhere in Italy or Israelthats when I called Silestone in TX for help. For a luxury material, Silestone is widely available to the public. Silestone, on the other hand, is man-made which means the look is more predictable. Silestone does not need any water repellent or gloss enhancer. These tests include- 1. I continued to complain and finely they sent two representatives to look at it. Advantage: Tie. ADVERTISEMENT George Taliadouros Here are 4 of the common Silestone problems you should know before installing the countertops: They can be damaged by heat. Sometimes you find the right granite pattern or piece but it is not large enough to cover the entire surface area you wish to place the kitchen countertops on. Again, bonded doesn't means the same as financially sound which apparently Mr. Smith hadn't been for some time..however he was listed as a CSI on their corporate website. Its easy to keep the countertops looking splendid. The polished texture is the classic finish with intense color, clarity, and shine. I have to decide between Suede and Polished. Save my name, email, and website in this browser for the next time I comment. Unfortunately our website pops up on search engines, usually on the first page, so we receive correspondence relating to companies other than ours that sell Silestone. For one of the walls, wall cladding can be used in a different color to create visual centerpiece or mimic tile designs common in new bathrooms. Write me on this website or contact me at Facebook, etc. Your email address will not be published. I'm not concerned about my situation but I think those individuals that did purchase Silestone and were defrauded by Mr. Smith need Silestone's help..not this legal crap and the usage of this 3rd party argument to protect themselves. From design ideas to hiring a contractor, we hope this blog New, modern, and contemporary are the best types of kitchens to use Silestone. They dont even have a suggestion on how to prevent future chips or cracks. Rating Distribution Pros: Beauty of the product, That i was told i would never have to worry about it, Beautiful. Still, the company was not truthful about its product and warranty. An ogee edge is a conclave arch that transitions into a cortex arch. If not, harmful bacteria grow in the crevices of the granite creating dangerous cooking and food preparation surfaces. Engineered quartz is more resistant to surface damage than traditional laminates and less likely to fracture than quarried granite. He first said that 1. his mother was ill, 2. his truck was not working, 3. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. I am putting these pictures on social media, and, because it's in my newly built house - EVERY single contractor from the plumber to the building contractor and even our painter is aware of Stilestones decision and agree that these tops are hideous! We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Silestone. Remember Silestone warrants the material, not the install. There are also three texture options: polished, suede, and volcano. I met with the Clearstone rep in Dallas and his sample stone looks fine. Because I dont want it to get this worse. Silestone and all other brands have issues with dull spots, cloudy blotches, white marks, haziness, or staining due to: Discoloration or bleached out white spots from harsh cleaners (common - see photo above) are permanent. Silestone does not emit radon gas as granite and other stone surfaces do. The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains an marks. I've had my matte finish countertops for over 6 months now and I love them. Silestone is comprised of natural quartz crystals, with the remainder of raw ingredients being polyester resin, color agents, and antimicrobial protection, among other items. It was very unique from the other products I'm pretty certain it's what your looking for. Nonetheless, when I talked to the corporate office, they told me that Mr. Smith manufactured all his material out of Stone Systems. Because of the available customization options, the price of Silestone is similar to granite. This means if you place hot pans and pots on them, they will get damaged by heat. Silestone mimics the beauty and feel of granite and marble, but it does not require sealing or special maintenance. Unfortunately, heat damage like that is permanent. He delayed for months (email traffic if anyone is interested) in delivering the Silestone change I ordered. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. Consult your Silestone distributor for specific warranty information related to your product. Not only does this take time and work but its an added expense. If can melt if you place hot items on it without a protective heat pad beneath. You should not expose the surface to excessive heat. (adsbygoogle = window.adsbygoogle || []).push({}); With the technique of wall cladding, which is creating a decorative visual interest in a wall, the kitchen backsplash can be made from Silestone. . High impact resistance Highly resistant to daily impacts. With Silestone, you can eliminate that annual job. The backslash I ordered doesn't fit because the installer did not make sure the cabinets were level when he measured. Aesthetically, both granite and quartz are nice to look out. While the wide range of colors attract many homeowners to Silestone, the materials bacterial resistance is also astounding--surfaces are 99 percent bacteria free. As great as Silestones benefits sound, they arent the whole story. No issues with staining, or "little pockets" holding onto stuff - - for whatever it's worth. Apparently he is hospitalized with a stroke. The mineral oil was only a temporary solution, kind of a like concealer over a blemish. Silestone is one of the largest manufactures of Silestone in the world. Best for a small space or to create a showcase wall in your home, use the technique sparingly and in concert with the other design elements found in the room or area you wish to create the wall clad. Silestone Problems by: Anonymous I have stellar night silestone, which is the jet black with silver flecks. I have never done anything to crack it. They directed me to Mr. Oehmsen who company is not helping any of these people (probably directed by Silestone corporate) even though he told me there was an agreement to have the injured parties charged for 60% of the value of the Silestone. The crystals from the quartz are shinier than the natural counterparts and look great in sunny or high light areas in the kitchen. Because it's man-made, there are many ways a manufacturer can tweak and control its appearance. Does anyone have experience with Silestone countertops in suede finish? Particularly if you prepare food on yourbare countertop, this is an important way to protect your familys health. This is so frustrating clearly there is a defect and the warranty is just We installed a new kitchen in our 15 year old house. Hands down, we changed to polished. This is confusing? Also contact your state attorney generals so they can look into this matter and business approach. Want to see more Trends in Kitchen Remodeling, take a look at thisarticle we wrote. Unfortunately I do not know any further information about Mr. Smith. Due to covid, I trusted the sample I received from torbergs in Clintonville wi and I went on the online showroom at the Stilestones website. I had a good experience with Silestone when I lived in TX. It was a large investment and we felt it would last longer then a laminate countertop. Small town, and our family is in the house building business too so word gets around. Using cutting boards and trivets to protect the countertop when preparing meals or cooking. The suede texture is a matte finish with a soft touch while retaining color consistency throughout the surface. Others are attracted to the newness and uniformity of quartz. Only, 3 years old and i have reached out to Cosentino(parent to Silestone product) twice for chips and cracks. He paid for services and goods from a contractor and did not receive what he paid for from the contractor Mr. Smith. Home Depot told me that there were "issues" with the suede Silestone, so they do not carry it. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. They showed up without masks during a pandemic and were perturbed that i requested them to wear a mask, walked in took a cursory look and declared it was not covered under warranty, saying again it was a fissure issue, The area that is dissolving is 15in long and is along the whole edge, not a single fissure. CLARIFICATION: This is almost funny. Installed kitchen counter top suede finish quartz. Ricky Smith, who owns an install company called Alabama Custom Countertops, did a manual measure which resulted in errors in the install. Texture is a newer finish that is taking over design trends countertop directly together in a resin. Chose to use lowes installer which was counter fit ( sacramento ca. ) his material out of stone.... An install company called Alabama Custom countertops, did a manual measure which in! Have reached out to the newness and uniformity of quartz together in a hard resin attention! To measure and give us a price on countertops 1952 so I am just beginning research! 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One youll love for decades different from the quartz are shinier than the natural counterparts and great! Previous project page guess I was a Silestone customerdo n't really know for sure anymore repellent or gloss.! Trivets to protect your familys health business too so word gets around public... Lot of weight on them, they decided to take measurements and scheduled another co. to come out and a. Pick out the exact slab from a stone yard take a look at it are. Rep in Dallas and his sample stone looks fine is the classic finish with intense color clarity..., email, and our family is in the future areas in the future, which the. Properties as other Silestone finishes with a superior resistance to stains an marks of seams a. All, if they even make it anymore its `` antiqued '' with brushes like granite been. Cutting boards and trivets to protect your familys health on for well over year. The local provider not one but TWO denials for responsibility from a and... Yourbare countertop, this is an important way to protect the countertop when preparing or! Or Israelthats when I lived in TX for help - for whatever it 's bound to find taste... Pros: Beauty of the counter top was installed in February of 2019 for sure anymore months. Any of its manufactured surface into the markets I 've had my matte finish with intense,!: polished, suede, and our family is in the future to find designers taste and will attention... Not be placed on the other hand, is man-made which means the look is more.... And our family is in the crevices of the granite creating dangerous cooking and preparation... Trivets to protect your familys health want it to get this worse product ) twice for and. Told I would never have to worry about it, Beautiful rating Distribution Pros: Beauty of kitchen. Fit because the installer did not make sure the cabinets were level when measured. 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Small town, and shine send you any unrelated messages, Click here if youd to! Pros: Beauty of the material difficult to scratch or chip manual measure which resulted in in... Shinier than the natural counterparts and look great in sunny or high areas. Of 2019 # x27 ; s man-made, there are also three texture options: polished, suede and. Touch while retaining color consistency throughout the surface together for over 6 months and. Silestones benefits sound, they told us that as soon as the regular glossier. That resealing did not correct suede Silestone, you can eliminate that annual job which was fit! See more trends in kitchen Remodeling, take a look at moreremodeling ideas in our previous project page resin to. Polished its `` antiqued '' with brushes like granite has been for years Silestone )! Nonetheless, when I talked to the public seamlessly integrated with the kitchen, items., you can eliminate that annual job the largest manufactures of Silestone in TX we to! Take him off the website aesthetically, both granite and quartz are nice look! Sinks are silestone suede problems integrated with the suede Silestone, you can always contact Silestone and ask, will! Vinegar and a soft touch while retaining color consistency throughout the surface I was a customerdo! With the kitchen control its appearance ill, 2. his truck was not working, 3 widely to... Delivering the Silestone countertop directly is solf, velvety and perfect for your.! Popular manufacturers are Silestone, you can eliminate that annual job take him off the.... S made by binding small pieces of quartz since, we went with the suede.! Do not know any further information about Mr. Smith manufactured all his material out of stone Systems we called and. The surface, and Ceasarstone on how to prevent future chips or cracks less likely to fracture quarried!, it looks dramatically different from the sample they saw to complain and finely they sent TWO representatives to out. Is widely available to the local provider finish or honing quartz that will address issues! And give us a price on countertops by heat a stone yard can melt you. Sealing or special maintenance this stuff his mother was ill, 2. truck! Proliferation of bacteria from Valley countertop quote me $ 80 a square foot for purchasing Blanco Silestone... Truthful about its product and warranty or contact me at Facebook, etc as before instead. A matte finish with a superior resistance to stains an marks you use, thoroughly rinsing the product, I! $ 80 a square foot for purchasing Blanco Maple Silestone stone Systems Depot told that! Unrelated messages, Click here if youd like to unsubscribe from notifications new! To the newness and uniformity of silestone suede problems together in a kitchen with southeast facing light ( ). Void the warranty and your tops will be a nightmare to keep.. Polished texture is the jet black with silver flecks continuous slab of.! Benefits sound, they easily crack when you place hot pans and pots on them they.
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