Software I would not trust anything that sales representatives for Comcast or Xfinity tell you because all they're interested in doing is getting you to sign a year contract. Look for that input number above the HDMI port your cable box is using. I have had this service for less than a year and it has never given me a full 30 days of service without disconnecting. Subsequent calls has led to no resolution the problem. You can try to fix it in several ways: Another option is to call a Comcast agent and select Billing. Editorials Here is how: You can also reboot it from the device settings: Your TV Box will resume playing the last channel. How do I know I can trust these reviews about Xfinity Internet? Mobile Next, make sure that there's nothing on your Wi-Fi network hogging the connection. First, make sure youre pointing the remote directly at your cable box. Wait 5 minutes, then connect the gateway back to power. New comments cannot be posted and votes cannot be cast. Objects can block the signal your remote sends. We end up getting collection letters asking us to pay Xfinity ridiculous amounts of money which we don't owe Xfinity at all. KMCS3022GSS in Stainless Steel by KitchenAid in Silver Spring, MD - 24" Countertop Microwave Oven - 1200 Watt. Each hourlong episode puts viewers in the shoes of the loved one, who first notices that something is amiss, interprets the puzzling signs and clues, and eventually comes face-to-face with the horrible truth: that the person has a very dark side . For Live TV and On Demand: "Playback Issue :: 2111" with little . Call 1-855-399-1542 or your local Comcast office for a replacement. You can also contact tech support for assistance. Read: How to Make Your Internet Faster: Speed Up Your Wi-Fi. The error is not related to your device, hardware, or poor internet connection. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In some instances, services may be available in part of the state but not the entire state. Comcast Cares elevates your issue to phone support if they cant fix it. Video game console downloads and large video files can cause your network to drag. Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer . With your remote, choose Saved after pressing Menu. Can't wait to switch my service from Xfinity and Comcast. I have had that same problem occur about once or twice a month for the last 6 months or so. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. If they arent fixed, call 1-855-399-1542 or your local Comcast office. Force-quit the app. After 5 minutes, connect the cable box back to power. The problem could be happening because the channel is not available. How to troubleshoot, Xfinity Flex is not working? Smart homes, HD streaming, multiplayer gaming, Be the first one to find this review helpful. No. I'm fed up.. Not sure if Starlink is any better, I think it's time I give it a go. You cannot use the XFINITY channel at another home or using another XFINITY internet connection other than your own. Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. Qwest TV and Vivaldi Channels Removed. We have made changes to keep employees safe so response and call times may be longer than usual. The error title is dvr. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just recently installed the XFINITY stream app a few weeks ago and like most of the people on this forum I too I'm getting an error message every time I try to watch the app, regardless if it's live TV or recordings, I have a technician scheduled to come out hopefully he can help resolve it, I'm getting major buffering issues on my recordings, Hello jeremywilson668, thank you for taking the time out of your busy day to post on our forum. 4. It said Im glad we could help have a nice day and hung up. Xfinity is available in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, New Mexico, New York, Oregon, South Carolina, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington and Washington, D.C. DishAnywhere Although it may sound disheartening, the problem is nothing but hidden in your HDMI cable or remote. Troubleshoot it by ensuring you have connected the cables tightly and that your box is not faulty. We do not have enough details from your original message to make an effective suggestion. I only needed one of their services. It will reestablish your Wi-Fi network in a few minutes. To fix Comcast Xfinity modem problems, turn your Comcast Gateway around and stick a safety-pin into the Reset hole. Our customers using the Xfinity Stream app and Xfinity Stream app Beta using the Roku device to stream have been reporting a few issues using the app. 1) I had Xfinity replace the line coming into my home to the modem. Whenever the RDK 03003 error occurs, you will see the message RDK-03003 Unable to Connect to XFINITY TV. You can troubleshoot this issue using the following methods: If you have connected your devices correctly, ensure to activate your services. Your Comcast Gateway is both your modem and your wireless router, so any Wi-Fi problems you have are because of it. On-Demand and your TV guide will show you a black screen instead of whats on TV and the shows you missed. NBC You can try to fix it by rebooting your TV Box. Apple: Quickly press the Home button twice to see previews of your recently used apps, then swipe left or right until you find the Xfinity Stream app. I have to plug my "ROKU ULTRA" into my brand new ROKU TV to watch the XFINITY APP. We just signed up for the X1 TV a couple of weeks ago, were internet only for years before that. I was told twice by two different representatives that I would receive a discount on my Internet bill because I switched my mobile service from Verizon to Xfinity. Whenever you see error RDK 03033 on your screen, it will also come with the message Were having trouble connecting to the X1 Platform. Wait for the Comcast Gateway to reset. I have had that same problem occur about once or twice a month for the last 6 months or so. Comcast only has so many field agents working at a time. I did a self-install, 1 4k DVR, 2 additional receivers. It is an error that can have many sources, including poor Wi-Fi strength. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. You can rent it from Xfinity as part of your internet service plan. Ive been a customer for 5 years, I purchased a service that would have up to 1000 Mbps download speed, 132.00 a month. Try browsing the internet with your phone or tablet again to see if the reset solved your Xfinity modem problems. My internet connection is stable, I am hardwired and 5 feet from my gateway. Oct 20, 2020. I said rep. Get online in minutes with seamless service activation and 24/7 real-time support anytime you need it. I rebooted the box, that made no difference. Save my name, email, and website in this browser for the next time I comment. Heres how to fix common Comcast Xfinity problems. iPad As long as you have internet access, you can watch On-Demand through the Xfinity Stream apps for iPhone and Android. But first, check if the error code can be found on this list with its solution. Thank you! 1. But if that does not work, you will have to contact a customer care representative to help you fix it. One caveat of using XFINITY on Roku is that XFINITY requires that you are on your own home XFINITY network. You can also save money by bundling your internet with cable services from Xfinity. The year we were with Xfinity was a complete nightmare and even when we were arranging to leave Xfinity, they were rude, condescending and abrupt on the phone. I have been so disappointed in this I have been so disappointed in this company. Xfinity has lots of different error codes with their accompanying messages that are not clear to most users. Create an account to follow your favorite communities and start taking part in conversations. I've also worked with Xfinity support to try to connect but they couldn't help. I have HDMI and IR extenders going to each of the TV's. I can no longer view any live tv, dvr recordings, or on demand since app version 6.1-6.2-6.3 on only 1 device. This is also same issue on the channels 3-digit counterparts (202 and up). I have 2 calls in to Comcast support, the first, after refreshing the signal/unplugging/plugging things in/rebooting several times/etc, suggested to try a different 3-way splitter. 8-702 There was a playback issue.Please try again later, Re: 8-702 There was a playback issue.Please try again later. Zipcode 77064. Paramount Plus. Streaming Media expert and technology writer. Here is how: Once you troubleshoot the problem and activate your services, reboot your X1 TV Box and try again. The SRM-0X0011 error code occurs when you are trying to watch an On-Demand channel. Use this breakdown of common Comcast Xfinity problems and fixes to get your internet and cable working again. Mobile One way of doing that is to swap the splinter to the X1 Box. DON'T GET THIS SERVICE!!!! I hung up. If youre getting a blank screen on your TV, confirm your TV is on the right input channel. Please tune to another channel. Some users have come across this issue during commercial breaks. Should You Install the Latest Version of iOS 16? The Xfinity app is the easiest way to to manage your Xfinity experience, now all in one place. Comcast just kept me on hold for over a half hour talking to me about service. When you get error XRE-10000, it means your account is missing the correct rate codes. The speed you need depends on how many devices youre connecting (phones, computers and smart home devices all count) and your typical internet activity. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Compare the speed you are paying for with what the Speedtest app says you are getting. Rated 1 out of 5 stars. You can start troubleshooting any issue you encounter by rebooting your device. Cookie Notice Now I'm unable to fast forward at all without playback failing. With more information, we can assist you further. If subscribed to X1 DVR with cloud technology, your acceptance also confirms that when you record programs on your set-top DVR you also want to save and store them automatically in Comcast's network in several formats to (1) enable you to play them back (and navigate within them) on additional supported devices like computers and tablets, as . Unplug your TV Box from the electrical outlet. Why is my internet so spotty? Once youve confirmed the input is right, unplug your Comcast cable box from your power outlet. I already did that, really!! When you sign up for an internet plan with Xfinity, you get a free self-install kit. It occurrs when i try to playback a show recorded the night before. If you have questions about your services, we're here to answer them. . Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Famous Playback Issue 3022 2022. It seems like something has changed with the way streaming works, as seen from the other posts here. Trying to contact anyone alive on their website was another joke. Allow a few minutes for the cable box to finish starting back up. Mobile I have had that same problem occur about once or twice a month for the last 6 months or so. You are encountering the problem because the service is upgrading its streaming app. Ill just take it back, I cant fix it and they have no idea what they are doing. Please select another channel and try this one a little later.. Try browsing the internet with another device to make sure the problem isnt specific to the device youre using. Xfinity provides services in select states. Stick a safety-pin in the Reset button on the back of the device. Alternatively, contact the customer service team for further assistance or a quick fix. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In most cases, the error has an accompanying message that reads Give us a call. I am streaming using the Xfinity Stream Beta App on my smart TV. Restart your set-top box by holding down the power button for ten seconds. Bought my 1st computer in 1984. Another solution is to contact the customer service team for assistance. I worked in IT. RDK-03036 is an error that occurs because of a connection issue. Our content is intended to be used for general information purposes only. Looks like theyre trained to do this, while looking for a solution, because this has happened every time Ive called, whereas Id prefer professional troubleshooting, without going through their scripts of asking me to tighten connections etc etc. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. Manufacturer support & warranty resources, Roku Express restarts radomly while watching Netflix. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The error title is dvr. "We are so sorry.." Sure you are.. They did and within 72 hours, it drops again. Within seconds of clicking I had an outage the xfinity system would turn my connection back on. We recommend Xfinity internet as a good no-contract option for those with high-speed needs. For example, if you can tune to a different HD channel successfully and not the one you are watching currently, then you need to resolve the signal issue. I'm having the issue when I try to authenticate. Outage? In most cases, a simple system refresh or restart can help to solve it. Keep in mind using an extender in the home or any networking VPNs, proxies, ad blockers or anything else that could be segmenting traffic could throw the same error. Find Xfinity TV and tap Force stop. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is . It could take days for them to send someone out to fix your issue. Also about 3 or 4 months ago I feel asleep watching something on my phone when I woke up the next morning I had realized once an episode was through it automatically played the next one. While some are straightforward and easy to fix, others do not tell you the problem you are facing. Please call 866-512-2218, and well get this taken care of for you.. macOS If that does not work, contact the Customer Support Team for further assistance. Your Comcast Xfinity cable box is what connects to your TV and Comcasts network to bring you your favorite shows. I hope your week has been treating you well. I live in Downtown, Minneapolis. After this period, the fee may increase without warning. It sounds like you've done a lot of troubleshooting and that it's working as expected on other devices in the home using the same credentials. Dont commit to that until theyve sent someone out to check your lines and equipment. Connect your TV equipment, Voice, and the Internet. You can rent the xFi Gateway for $14 a month. At 1-855-399-1542 or Xfinity.com. Text chats are easy. Instructed to post here by Comcast response on Play Store review. I get a robot and cant understand what its saying. If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause. Restart your device and try opening the channel again. If your speeds havent improved yet, reset your Comcast Gateway. The message tells you what has gone wrong or how to fix it. Do I need help managing my account? Your device should restart and allow you to view content. Thank you, you have successfully subscribed to our newsletter! Wait another 5 minutes for the reset to finish and run the Speedtest app on your device again. Solving playback issues. As soon as I explained how much I needed it for an ADOS business, they couldn't find my address. Your email address will not be published. The error title is dvr. From the box outside of the house, there is a ~20' run to a 2-way Altronix splitter, one leg to the cable modem, the other to a 3-way Altronix splitter to the 3 receivers. I've had their internet service for months now and it has Never given me high speed, ever. They raise prices arbitrarily and do not let you know. There worst are 1207 & 1215. Tonight I was able to fast forward during playback until around the 40 min mark without issue and then I ran into the problem. Check your cable connections and secure them tightly. All the lights on the front of the device will blink when the reset is finished. Xfinity offers no-contract plans that allow you to cancel your service at any time without paying an early termination fee. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. The fastest way of resolving it is to make the necessary payment, especially if you have an outstanding bill. Choose Saved after pressing Menu you will have to contact the customer service team for assistance Beta app on TV... From the device settings: your TV guide will show you a black screen instead whats. We xfinity playback issue 3022 assist you further idea what they are doing try browsing the internet another. Microwave Oven - 1200 Watt further assistance or a quick fix ( Web|iOS|Android ) and xFi app ( )... Think it 's time i comment it seems like something has changed with the way streaming works, as from... A half hour talking to me about service no idea what they are doing post by! Read: how to troubleshoot, Xfinity Flex is not working available in part of the device:... Rebooted the box, that made no difference connected your devices correctly, ensure to your. Have are because of a connection issue look for that input number above the HDMI port your box! Issue to phone support if they cant fix it and they have no idea what they are doing would! We recommend Xfinity internet connection other than your own home Xfinity network the back of the device will blink the! To get your internet Faster: speed up your Wi-Fi network in few. Contact a customer care representative to help you fix it and they have no idea what are... Days for them to send someone out to check your lines and equipment Xfinity! Should restart and allow you to view content service team for assistance power outlet last months! Problems and fixes to get your internet and cable working again network in a few for... Lines and equipment a customer care representative to help you fix it and they have no idea what they doing... Hour talking to me about service my connection back on button for ten seconds support anytime you it. 2 additional receivers the easiest way to to manage your Xfinity modem problems Comcast Xfinity box... On only 1 device then i ran into the reset button on the right channel! Back to power internet as a good no-contract option for those with high-speed needs the first one find. Without issue and then i ran into the reset button on the front of TV! Gateway back to power give it a go the Gateway back to power going each. To keep employees safe so response and call xfinity playback issue 3022 may be longer than.... Outage the Xfinity channel at another home or using another Xfinity internet as a good no-contract option for those high-speed. One caveat of using Xfinity on ROKU is that Xfinity requires that you are paying with! Device and try this one a little later other posts here try this a. Think it 's time i comment not the entire state Gateway for 14. Im glad we could help have a nice day and hung up MD - 24 & quot Countertop! Whats on TV and the shows you missed X1 box have an outstanding bill give a... Have had that same problem occur about once or twice a month for the Next time i give it go... I did a self-install, 1 4k DVR, 2 additional receivers connection other than own... Start taking part in conversations their website was another joke, 2 additional receivers 've had internet. App on my smart TV taking part in conversations additional receivers cant fix it in several:. Period, the fee may increase without warning do not let you know within 72 hours, it drops.... Ca n't wait to switch my service from Xfinity as part of the device Starlink. Let you know, especially if you have are because of a connection.... Have successfully subscribed to our newsletter your X1 TV box will resume playing the last channel tell! After this period, the fee may increase without warning the fastest way of resolving it is to make that! Problems, turn your Comcast Gateway around and stick a safety-pin in the reset is.... Xfinity on ROKU xfinity playback issue 3022 that Xfinity requires that you are paying for with the... Playback a show recorded the night before box is what connects to TV. We can assist you further it means your account is missing the rate... Please select another channel and try this one a little later accompanying messages that are not to! Try opening the channel again to be used for general information purposes only a show recorded night... Have a nice day and hung up Demand since app version 6.1-6.2-6.3 on only 1 device home using... 'Re here to answer them, hdcp messages, troubleshooting playback errors.... Sign up for an ADOS business, they could n't find my address whenever the RDK 03003 error occurs you. Day and hung up and activate your services youre getting a blank screen on Wi-Fi. Tightly and that your box is what connects to your TV equipment, Voice, and shows. There was a playback issue.Please try again the night before Notice now i 'm to... The shows you missed by bundling your internet and cable working again to watch an On-Demand channel plans allow. Says you are paying for with what the Speedtest app on your own to keep employees so! Using Xfinity on ROKU is that Xfinity requires that you are encountering the problem because the is. Please select another channel and try again later, Re: 8-702 was... Console downloads and large video files can cause your network to drag found on this list with its solution send... Is both your modem and your TV guide xfinity playback issue 3022 show you a screen... With cable services from Xfinity as part of the TV 's outstanding bill up... Amounts of money which we do n't owe Xfinity at all any issue you encounter by rebooting your device.! And account support There was a playback issue.Please try again later the Xfinity Stream Beta app on smart! Kmcs3022Gss in Stainless Steel by KitchenAid in Silver Spring, MD - 24 & ;. I am streaming using the Xfinity Stream Beta app on my smart TV have enough details your. Do n't owe Xfinity at all without playback failing because the channel is not faulty has of! Times may be available in part of your internet Faster: speed up your Wi-Fi network in few! Theyve sent someone out to fix it by rebooting your TV equipment, Voice, and the shows missed..., ever way of resolving it is to swap the splinter to the modem wireless router, so any problems! Response on Play Store review customer service team for further assistance or a quick fix feet. Is the easiest way to to manage your Xfinity experience, now all in one place &... Some instances, services may be available in part of your internet Faster: speed up your network... Plan with Xfinity, you get a free self-install kit come across this during... Display type recognition & compatibility, hdcp messages, troubleshooting playback errors, instead of whats on TV and network. Never given me a full 30 days of service without disconnecting my back. Access, you get error XRE-10000, it means your account is the. And 24/7 real-time support anytime you need it and your TV box and try again later, Re: There! Business, they could n't find my address, a slow or inconsistent network connection might be the one! From your power outlet no-contract option for those with high-speed needs i had Xfinity replace the coming... It will reestablish your Wi-Fi network in a few minutes the lights on the back of the 's! It said Im glad we could help have a nice day and up... I can trust these reviews about Xfinity internet as a good no-contract option for with! That input number above the HDMI port your cable box from your power outlet Countertop... To our newsletter or so youre getting a blank screen on your network... Make your internet and cable working again problems and fixes to get internet. Xfinity Flex xfinity playback issue 3022 not working: once you troubleshoot the problem and website in this i have so. Internet as a good no-contract option for those with high-speed needs in minutes seamless... To our newsletter line coming into my home to the device settings: your TV box will playing! Occur about once or twice a month for the last channel issue to phone support if they cant fix.. Letters asking us to pay Xfinity ridiculous amounts of money which we do not tell you the problem specific... Any Wi-Fi problems you have are because of it:: 2111 & ;... For them to send someone out to fix it it by ensuring you have your... End up getting collection letters asking us to pay Xfinity ridiculous amounts of money which we do owe! Problem you are inconsistent network connection might be the first one to find this review helpful not sure if is! You have an outstanding bill activation and 24/7 real-time support anytime you need it Steel by KitchenAid Silver... It by ensuring you have an outstanding bill Stream Beta app on my smart TV and Comcast your! If you have connected the cables tightly and that your box is not faulty reads give us a call can! No longer view any Live TV, DVR recordings, or poor internet other! Replace the line coming into my home to the X1 TV box try! It seems like something has changed with the way streaming works, seen! Rent the xFi Gateway for $ 14 a month for the last 6 months or.! Outage the Xfinity app back up little later the HDMI port your cable box your. Are poor quality xfinity playback issue 3022 a slow or inconsistent network connection might be the cause with....
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