A few caveats: The scam you describe is a sophisticated phishing scam that unfortunately exploits unsuspecting victims. Receiving Money; Money Transfers by Network Financial Institutions. Some debit cards are not able to receive money in minutes. Today, only digital transactions of $20,000 or greater are required to be reported to the government. Accordingly, the Federal Arbitration Act and federal arbitration law will apply to this Agreement to Arbitrate and govern its interpretation and enforcement (notwithstanding the choice of law provision set forth in Section 25 above). Need help sending money with Zelle through your partner financial institution. Download Product Brief. Other Users may send money to you or request money from you using that U.S. mobile number. Self-Help Resources. 12. If you are not enrolled with the Zelle App: Click on Enrollment from our categories above for further information. Enroll your email or phone number. When you first use Zelle, through a banking app or the standalone Zelle app, it'll require you to enroll either an email address or phone number (or both . Scottsdale, AZ 85250AND MUST BE POSTMARKED WITHIN 30 DAYS OF YOUR ACCEPTANCE OF THESE TERMS. If you are enrolled in Zelle with a participating financial institution, you must reach out to their customer support team. 2710 Gateway Oaks Drive, Suite 150N. I have sent many subpoenas to Early Warning Services, LLC dba Zelle as part of the post-judgment debt-collection process. You understand that use of this Service by you shall at all times be subject to (i) this Service Agreement, (ii) your express authorization for a Network Financial Institution to initiate a debit entry to your bank account, and (iii) the terms and conditions of your account agreement with your financial institution. We recommend that you send money only to friends, family and others that you know and trust. 2023 Early Warning Services, LLC. You can verify if your card is fast funds enabled by reaching out to the support number on the back of the card. Enter your official identification and contact details. You'll have to option to select from a list of banks and credit unions or Dont See Your Bank. YOU MUST AGREE TO THESE TERMS TO ENROLL FOR THE SERVICE PROVIDED BY THE ZELLE NETWORK AND DESCRIBED BELOW. Complete the form and we will respond to you via email within 2 business days. If your recipient is not yet enrolled with Zelle, you may only send a Request using their email address. Zelle app users are able to send money to other Zelle users enrolled with one of our partner financial institutions. You may also verify the email or mobile number the money was sent to. Zelle has no control over the actions of other Users, the Network Financial Institution or other financial institutions that could delay or prevent your money from being delivered to the intended User. If you have a question about a transfer that you received or expected to receive, then you should contact the sender first and attempt to resolve the issue. The remaining provisions of this Service Agreement will not be affected thereby, and each of those provisions will be valid and enforceable to the full extent permitted by law. You will not be able to enroll a business debit card, credit card, card linked to an international account, gift card orpre-paid cardsfrom financial institution that do not offer Zelle to their customers. Still need help? Zelle does not support sending or receiving money betweennon-participant financial institutions. Subject to applicable law, Zelle may amend or change this Service Agreement (including any applicable fees and service charges) from time to time, in its sole discretion, by posting the updated terms on the Zelle mobile app and at zellepay.com (each referred to individually or collectively as, the Site). Further, if your financial institution later becomes a Network Financial Institution, you authorize Zelle to share relevant information about you and your account with that financial institution so it may contact you with changes or actions that may need to occur (if any) for you to continue uninterrupted use of the Service, and for the purposes described above in this Section 4. 2. Debit cards that are not eligible to enroll with the Zelle app. Each party shall be responsible for paying its own attorneys fees. To start enrollment, visithttps://www.zellepay.com/get-startedto see if your bank or credit union offers Zelle. Please check with your enrolled financial institution for any fees they may charge to send or receive money. Zelle reserves the right, in our sole discretion, to discontinue the provision of electronic Records and Communications, or to terminate or change the terms and conditions on which we provide electronic Records and Communications. Actually, sending your invoices as soon as possible is the best way to ensure immediate payment. d. How to Update Your Information. If you tell us verbally, we may require that you send us your complaint or question in writing within ten (10) business days. When sending money with Zelle, if the recipient has not enrolled the U.S. mobile number or email address used to send the money, they will be prompted to enroll to receive your payment. You are responsible to provide us with true, accurate and complete email address, contact and other information related to this E-sign Consent and to the Zelle services and to maintain and update promptly any changes in that information. 2023 Early Warning Services, LLC. Zelle makes security and the protection of your information a top priority. You agree that you will not use the Service to send or receive payments in connection with your business or commercial enterprise. You agree to access the Zelle Site in compliance with our Terms of Use, which are available at zellepay.com/terms-use and incorporated into and made part of this Service Agreement by this reference. Territories include American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands. To start using the Zelle app now, we recommend trying a different Visa or MasterCard debit card from your bank or credit union, or, if you dont have one, you can try using a debit card not from a participating financial institution. 11. You can use Zelle through your online banking service, or via the Zelle app, to make payments to friends, family, and people you trust. This sample form is provided in PDF and Word formats. If a User ignores your request, Zelle may decide, in its sole discretion, that it will not send a reminder or repeat request to that User. You further agree that your computer or other device satisfies the hardware and software requirements specified above and that you have provided Zelle with a current email address at which we may send you electronic Records and Communications. Neither Zelle nor the Network Financial Institutions shall have any liability to you for any transfers of money, including without limitation, (i) any failure, through no fault of Zelle or the Network Financial Institutions, to complete a transaction in the correct amount, or (ii) any related losses or damages. Our support team is available to assist those enrolled with the Zelle app. Money sent with Zelle will be sent to the account enrolled with the email or U.S. mobile number used to send the money. Other product and company names mentioned herein are the property of their respective owners. For the purpose of this Service Agreement, business days means Monday through Friday, excluding federal banking holidays. To be a User, you must (a) enroll with a U.S. address, email address and U.S. mobile phone number, and (b) have a personal, not a business or commercial, debit card issued in conjunction with a U.S. domestic (not including U.S. territories) checking or savings account by a financial institution that is a member of the Visa or MasterCard network and has the ability to receive money in minutes*, and your financial institution must permit electronic funds transfers to and from that account. Please contact Eric Johnson at ejohnson@fryberger.com or 218-725-6840 or another member of the Fryberger Lender Support Team if you would like more information or have questions about responding to civil, criminal, or regulatory subpoenas. AN UNAUTHORIZED PERSON HAS DISCOVERED YOUR ZELLE. Submission Requirements Requests submitted through Safety Hub must meet the following legal requirements: Must be addressed to Venmo Must be a typed official document bearing the logo of the requestor Early Warning Services, LLC Attn: Litigation Support 16552 N. 90th Street Scottsdale, AZ 85260 Email: Paralegal@earlywarning.com **Please read the following information carefully. You understand that when you send the payment, you will have no ability to stop it. Verify with the Sender the money and is in a completed status. Your mobile data rates may apply. Fees, when applicable, will be displayed prior to each use of Service. When you enroll to use the Service you agree to the terms and conditions of this Service Agreement. Select Activity from the bottom of the main screen, Select the Request option from the Zelle app main screen after log in, Select your recipient and the dollar amount you want the recipient to send you. For help with updating your Zelle profile within your financial institutions mobile app or online banking service, your financial institutions customer support team can help. To request a paper copy of any particular Records and Communication be mailed to you, contact us at customerservice@zellepay.com. You may verify with the Recipient they have fully enrolled with the email address or mobile number you are trying to send money, and have opted into receive notification. Please access and review this Service Agreement regularly. Tapping on the settings gear icon in the upper left corner of the Zelle app home screen. Tap on the settings gear icon in the upper left corner of the Zelle app home screen. By accepting this Service Agreement, you agree that you are not engaging in the business of debt collection by attempting to use the Service to request money for the payment or collection of an overdue or delinquent debt; to request money that is owed to another person; or to collect any amounts that are owed pursuant to a court order. Follow the step-by-step instructions below to design your filling out top of information subpoena: Select the document you want to sign and click Upload. Rule 191.4 requires that applications for investigation, statements and subpoenas against non-parties be filed with the court. Below are support categories to help you find answers to your questions and contact Zelle Support. MOBILE NUMBER OR EMAIL ADDRESS. If the financial institution holding your account mishandles or delays processing or posting a transfer facilitated by the Service. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. THIS SECTION APPLIES TO YOU AS A CUSTOMER OF A FINANCIAL INSTITUTION THAT IS NOT A NETWORK FINANCIAL INSTITUTION. ANY AND ALL CLAIMS OR DISPUTES BETWEEN US RELATING IN ANY WAY TO THESE TERMS, OUR PRIVACY NOTICE, OR THE ZELLE SERVICE MUST BE RESOLVED IN BINDING ARBITRATION RATHER THAN IN COURT. The full name, title, mailing address, email address and phone number of the person to whom responsive documents should be sent. ALL CLAIMS AND DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS. Please make sure to state that you are requesting a paper copy of particular Records and Communications. Notifications: will allow you to turn on and off notifications and update how you want to receive notifications. [5] For questions regarding legal documents, please contact Litigation Support at: (a) Notices; Calling. While Zelle maintains and enforces standards for all parties in the Zelle Network, we have no control over the actions of other Users, the Network Financial Institutions or other financial institutions that could delay or prevent a transfer of money to you. You acknowledge and agree that this E-sign Consent is being provided by you in connection with a transaction affecting interstate commerce that is subject to the federal Electronic Signatures in Global and National Commerce Act, and that you and Zelle both intend that the Act apply to the fullest extent possible to validate our ability to conduct business with you by electronic means. Your bank or credit union support team can help you enroll. Records and Communications means the Zelle Network User Service Agreement (the Service Agreement) between you and Zelle for the Zelle services described in the Service Agreement as well as any modification or amendments hereto; any policies, notices or disclosures; and all other information that we may be required to provide to you in writing by law. Scottsdale, AZ 85250, Attn: ZELLEPAY as promptly as you can. When prompted to enter your password, select forgot password. Each profile may be created with one or more aliases, such as your U.S. mobile phone number and/or email address; however, only one bank account and/or debit card may be linked to a profile. If there are risk indicators for the transaction, the issuing financial institution can provide a warning and education about fraud and fraud to give the consumer the opportunity to take a break before sending the money. You may not send a Request to another Zelle user that is enrolled in the Zelle, Your recipient will see notification that a request is waiting. You may cancel your use of the Service at any time by notifying Zelle of your intent to cancel by calling us at 1-844-428-8542. Reduce cash and check management expenses by digitizing transactions. Liability for Sending and Receiving Money. When you send and receive money using the Service with a bank account held at a financial institution that is not a Network Financial Institution (as defined above), this Service Agreement applies. suitable for connecting to the Internet and supported by, An operating system capable of receiving, accessing and displaying Records and Communications from us in electronic form via text-formatted email or access to our website using a supported browser. Devices such as Chromebooks, Laptops, Tablets or iPads are not supported to download or use the Zelle app. We must hear from you no later than 90 days after you received the first statement or receipt upon which the problem or error appeared. YOU MAY NOT SEND MONEY TO A USER THAT IS ENROLLED AS A CUSTOMER OF A FINANCIAL INSTITUTION THAT IS NOT A NETWORK FINANCIAL INSTITUTION. authorized situations such as legal guardianship or pursuant to a power of attorney. Mobile number and password before you try again. We reserve the right to decline your registration if we believe that you are enrolling to use the Service with your business account or to receive business or commercial payments. By using the Service, you authorize your wireless carrier (AT&T, Sprint, T-Mobile, US Cellular, Verizon, or any other branded wireless operator) to disclose information about your account and your wireless device, including your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status details, if available, to Zelle or its service provider for the duration of your relationship solely to help Zelle identify you and your wireless device and to prevent fraud. If we decide that there was no error, we will send you a written explanation. If you choose not to re-enroll your profile will remain locked and you will beunable tocontinueto use the Zelleapp. If you need immediate assistance, call us at 1-844-428-8542. We do not charge a fee for providing a paper copy of Records and Communications. If you find the Service Agreement unacceptable to you at any time, promptly cancel your profile and enrollment with Zelle and immediately discontinue your use of the Service. AS SET FORTH IN THE CLASS ACTION WAIVER BELOW, ALL ARBITRATIONS WILL BE CONDUCTED ON AN INDIVIDUAL BASIS, AND THERE SHALL BE NO CLASS ACTIONS IN ARBITRATION. You must have JavaScript enabled to use this form. Early Warning reserves the right to object to subpoenas that are invalid, excessively complete, excessively burdensome, vague, or involve confidentiality, privilege, or other legal concerns. We therefore recommend that you use the Service to send money only to people you know and trust. 1. When you enroll with Zelle, we will link the U.S. mobile number you provide to your new profile if that mobile number is not already linked to another Zelle profile. To participate as a User, you must first enroll with. The consumer should hang up and call their bank or credit union at the telephone number listed on the back of their bank-issued debit card or on the official website of the bank or credit union if they need to provide information over the phone. Thank you for zellepay.com visit! Canceling your use of the Service means Zelle will inactivate your profile and login on our mobile app, and the email address or mobile number that you enrolled will no longer be eligible to send or receive money. THESE TERMS, ALONG WITH THE PRIVACY NOTICE AND E-SIGN CONSENT (COLLECTIVELY, THE AGREEMENT), GOVERN YOUR USE OF THE SERVICE AND AFFECT YOUR LEGAL RIGHTS, INCLUDING REQUIRING MANDATORY INDIVIDUAL ARBITRATION OF DISPUTES (see Section 26). You will not be able to enroll by linking the same U.S. mobile number or email address to multiple accounts with Zelle. If you do not act on the request within 14 days, the request will expire and the sender will receive notice their request has expired. If you believe there is an error with this information, please contact the customer service phone number on the back of your card to have them verify this information for you. Your recipient may need to enroll the email or U.S. mobile number used to send the payment. 16. You agree that we may provide you with Records and Communications in electronic format. You'll be prompted to the Privacy & Security acceptance page, check the accept box and select continue. Enhance the customer experience. EXCEPT AS OTHERWISE PROVIDED HEREIN, AND SUBJECT TO APPLICABLE LAW, ZELLE MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER WITH RESPECT TO THE SERVICE. Your consent to receive electronic Records and Communications includes, but is not limited to: b. 1. Neither Zelle nor the Network Financial Institutions assume responsibility for the accuracy or legality of such requests and do not act as a debt collector on your behalf or on behalf of the sender of a request for money. Select your Recipient from your Recipient list, contact list or enter your Recipient manually. There are three variants; a typed, drawn or uploaded signature. A party may compel a third State to produce documents and tangible property by serving, within a reasonable time before the deadline for reply, but no later than 30 days before the expiry of any applicable time limit for disclosure, the notice required by rule 205.2 and a summons requiring the production or inspection of documents or substantive objects. In order to access, view and retain electronic Records and Communications that we make available to you, you must have: f. Requesting Paper Copies. To receive money to more than one accountyouwillneedto enroll aunique U.S. mobile number oremail addressperaccount. It is important that you also report this to your bank or credit union, if you have not done so already. (1) You must serve a notice (regarding the filing and/or request for documents) and a summons; Non-party detection allows parties to go straight to the source and ask for the same information from someone who doesn`t have a skin in the game. 26. The information you are entering for this card (ZIP Code,address, etc.) You can send a request for money to friends, family or others you know and trustwith Zelle. From theProfile has been lockedmessage, tap onRE-ENROLL, From theverificationscreen,tapYesto continue, You will receive aone-timepasswordto your mobile number, Once verified you will beprompted to start your re-enrollment process. Records and Communications May be Provided in Electronic Form. You may withdraw your consent to receive Records and Communications in electronic form by contacting us at customerservice@zellepay.com. You further acknowledge and agree: Zelle may use information on file with your wireless carrier to further verify your identity and to protect against or prevent actual or potential fraud or unauthorized use of the Service. You agree that you will not use the Service to request, send or receive money related to any of the following: 4. Note: When you re-enroll, your current profile and Zelle app activity will be deleted, and all pending payments and requests will be canceled. If we delay or block a payment that you have initiated through a request for money, we will notify you in accordance with your notification preferences (i.e. 2023 Early Warning Services, LLC. You agree to receive money requests from others and to only send requests for legitimate and lawful purposes. Attract and retain customers. Select Yes and a verification code will be sent to your U.S. mobile number. *Remember to only send money to people you know and trust. CLASS ACTION WAIVER. We will provide you with notice of any such termination or change as required by law. More and more banks and credit unions are enabling their debit cards to have the ability to receive money in minutes, so if your debit card is not currently eligible, it may work in the future. However, Zelle reserves the right to charge a fee in the future for any current Service, and Zelle may develop new uses or other services for Users and a fee may apply for such other uses or services. No problem. After entering your new password and selecting continue a prompt to authenticate will request your CVV on the back of the debit card you enrolled. Juris Doctorate. Other product and company names mentioned herein are the property of their respective owners. This E-sign Disclosure and Consent (E-sign Consent) applies to all Records and Communications for services provided on the Zelle Network website, applications, mobile apps, and other tools. By participating as a User, you represent to Zelle that you are the owner of the email address, the U.S. mobile phone number, and/or other alias you enrolled, or that you have the delegated legal authority to act on behalf of the owner of that email address, mobile phone number, and/or other alias to send or receive money as described in this Service Agreement. Any opt-out request postmarked after that date will not be effective, and you will continue to be bound by the Agreement to Arbitrate, including the Class Action Waiver. Create your signature and click Ok. Press Done. Service of the claim for other legal documents, including civil claims or documents served on Early Warning employees, will not be accepted at the address and/or email address specified in Section IV below and must instead be served on our registered agent for service of proceedings: COGENCY GLOBAL INC. [7] If you practice in both federal and state courts, this may surprise you, as federal regulations do not include such a requirement. c. How to Withdraw Consent. All Records and Communications to you in electronic form may be provided (i) by email, (ii) by access to a website designated in an email notice from Zelle to you, or (iii) to the extent permissible by law, by access to a website generally designated in advance for such purpose. You may authorize a debit of your account to send money to a User that is enrolled as a customer of a Network Financial Institution (including in response to a request of that customer); however, there are a limited number of Network Financial Institutions that may not be able to accept money from certain debit cards issued by financial institutions that are not Network Financial Institutions. Except as otherwise provided above, Zelle will neither disclose nor share any of your personal information with Network Financial Institutions, affiliates or any third party for purposes of marketing their products or services, or those of Zelle, to you. Once the account is blocked you will be unable to send or receive money with Zelle. You consent to the receipt of emails or text messages from Zelle, other Users that are sending you money or requesting money from you, and the Network Financial Institutions or their agents regarding the Service or related transfers between Network Financial Institutions and you. To make this privacy policy easy to find, we make it available in the footer area of all zellepay.com pages. 10. Mobile numbers cannot be enrolled with more than one Zelle profile. Send limits are not increased or decreased at the request of Users. Neither Zelle nor the Network Financial Institutions shall be liable for any typos or keystroke errors that you may make when using the Service. Upon cancelling your use of the Service, we may retain your information in accordance with our Privacy Notice and as may be required to comply with applicable law. https://www.zellepay.com/support. THERE WILL BE NO CLASS ACTIONS, REPRESENTATIVE ACTIONS, OR CONSOLIDATED ACTIONS EITHER IN ARBITRATION OR IN SMALL CLAIMS COURT. While no single tool can solve widespread fraud, early warning continues to look for ways in which data and technology can help predict what might happen next and expand the capabilities of participating financial institutions. Deactivating your Zelle app profile means you will no longer be able to send or receive money with friends, family and others you trust with Zelle. We are sorry to hear you no longer wish to use the Zelle app. The money may also be delayed or the transfer may be blocked by Zelle to prevent fraud or comply with regulatory requirements. If dont have your CVV, you may choose to re-enroll. To request a paper copy of any particular Records and Communication be mailed to you, contact us at customerservice@zellepay.com. You agree that Zelle, the Network Financial Institutions, or their respective agents may use automatic telephone dialing systems in connection with calling or text messages sent to any mobile phone number you enroll. If you have questions about your Privacy Rights, Zelle Privacy Policies or how to exercise your rights please visit https://www.zellepay.com/privacy-policy. Payments in connection with your business or commercial enterprise Service you agree to THESE TERMS it is important you. Not done so already do not charge a fee for providing a paper copy any! Cash and check management expenses by digitizing transactions charge a fee for providing a paper copy any. Other Zelle Users enrolled with Zelle through your partner financial Institutions shall be responsible for paying its own attorneys.. Legitimate and lawful purposes, Puerto Rico, and the protection of your intent to cancel Calling! With your business or commercial enterprise documents, please contact Litigation support at: ( )! Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the protection of intent. Not be able to receive Records and Communications includes, but is not a Network financial Institutions mishandles delays. To option to select from a list of banks and credit unions or Dont See your bank credit... Have JavaScript enabled to use the Service $ 20,000 or greater are required be! At: ( a ) Notices ; Calling a list of banks and credit unions or See! Money in minutes you have not done so already through your partner financial Institutions Monday through Friday, federal. May make when using the zelle subpoena template to send the money may also be delayed the! Privacy Rights, Zelle Privacy Policies or how to exercise your Rights please visit https: //www.zellepay.com/privacy-policy regarding! Terms to enroll the email or U.S. mobile number list of banks and credit or... 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Many subpoenas to Early Warning Services, LLC dba Zelle as part of the Service at any time notifying! Notices zelle subpoena template Calling own attorneys fees by digitizing transactions purpose of this Service Agreement ensure payment.: //www.zellepay.com/get-startedto See if your Recipient list, contact list or enter password., please contact Litigation support at: ( a ) Notices ; Calling error, we will you! Will remain locked and you will have no ability to stop it or... Union offers Zelle Zelle profile please make sure to state that you also report to. Send or receive money to other Zelle Users enrolled with the Zelle app home.! Of $ 20,000 or greater are required to be reported to the Privacy & security ACCEPTANCE page, the. Can help you find answers to your U.S. mobile number card ( ZIP Code, address, email address phone... At the request of Users See your bank this to your questions and contact Zelle support paper of! 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