TripAdvisor, ConsumerAffairs and other review sites show lingering frustrations about the companys coronavirus policies, but several Times readers, according to emails Ive received, have made headway by filing parallel complaints with the Better Business Bureau and the Massachusetts Attorney Generals office. Thats 11% of the passengers. Please provide this promotion code to your Vantage call center agent. Lunch in one of our specialty restaurants? Although every day we were told the problem was resolved, it most definitely was not. The steps to fixing these cruise problems are relatively straightforward. Cruise lines have always been cautious about offering their products directly to consumers, fearful that they might offend the travel agency community on which they depend for distributing their products. But then the cruise lines canceled their rebooked cruises. This is the third Tripped Up column in a row that addresses the issue of refunds. (How generous of you!) As the global health climate shifts, we will continue to make changes and keep our travelers updated. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. spokeswoman said the company is working to improve our processes and to better address the needs of each traveler whose trip was canceled or postponed due to the pandemic. So the refund process slowed down considerably. Whats the international cruise line passenger bill of rights? Its gonna cost you. The travel industry is primarily a customer service industry. Dont let that happen to you. Check out Bay Area safety tracker, Tracking the drought: Map shows conditions across SF Bay Area, Bay Area Life; Sundays at 6:30 p.m. on ABC7, Coronavirus: Credit card chargebacks an option for those refused refunds for canceled travel, Thinking of traveling soon? I told them that I had a medical condition and did not know when or if I would be able to travel, and asked whether they were just going to keep my $17,500 if I couldnt travel by the end of 2021. Thats a relatively short period, compared to most states statutes of limitations. Dont rely on your travel agent or cruise line for the correct information on your paperwork (they often get it wrong). Need for financial independence. Efforts to get a refund from the travel insurance she purchased through Vantage proved unsuccessful. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com. I feel I am being held hostage by O.A.T. But why cant I get a refund? Unbeknown to me, the stated policy had changed: O.A.T. Plus, we have insightful letters, insider tips, and more. Because the porters dont always deliver the luggage to your room. By far the most common problem my advocates and I hear about is an onboard health emergency. ONE day out of 7. Here is our detailed review. A delayed flight leads to a delayed connection. We are currently preparing for our exciting re-entry into travel, and our three journeys of which launch at the end of August: Portugal & Spain: Treasures Along the Golden Douro; Croatia & Culinary Gems of the Adriatic Coast; and our inaugural Ocean Explorer cruise, The Beauty of the British Isles. In addition, 11 passengers from the lower deck cabins reported a sewage stench prevalent throughout the entire lower deck. That was a big clue. Follow New York Times Travel on Instagram, Twitter and Facebook. Here are my strategies for advocating your case. Vantage Travels delayed Ocean Explorer vessel. We have not had any reports of passengers with COVID being forcibly removed from a ship recently. So you will know the causes of financial stress when you see it. Not so long ago, you had to pick up a phone and call your local travel agent to book a cruise. NOTHING, until the last day and we had a town full of people and open shops and cafes. If you became ill or had an accidental injury prior to your departure date, you may have to cancel your travel arrangements, : the realization that issuing refunds en masse would bleed the company dry. According to a statement released by Vantage Travel, We have taken a number of steps to ensure our financial stability, including implementing cost-saving measures and reducing our workforce. We were very well fed, with none of those "all you can eat buffets of mediocre food'" stations. That makes the problem more difficult to resolve, because the best a cruise line can do is offer a refund or a future cruise credit. We have had other trips with Vantage that turned out well and some that did not. That is a good start, but he refused to provide us with his phone number, and would not call us on the phone number that we provided to him. If you test positive, cruise lines will confine you to quarters or to a special section on the cruise ship for infected passengers, usually for the duration of the voyage. Some oceangoing vessels are smaller and more specialized. As one of the largest players in the market, many customers are wondering if Vantage Travel is in financial trouble. I'm trying to get tripadvisor and/or traveler ratings on tours of Greece by small ship via Vantage Adventures and Odysseys Unlimited. We are currently in the process of contacting all impacted travelers. The results of our investigation suggest that Vantage Travel is not in immediate financial trouble. You can always log in toMy Portfolioand review your journey details. Exploring the Impact of COVID-19 on the Travel Industry, How to Start a Business Letter: Salutations, Introductions, and Closings. We both agree, though, that this may not do much good. As a subscriber, you have 10 gift articles to give each month. It protects you from situations just like this one and should your travel company declare bankruptcy. They Six travelers reached out to 7 On Your Side to get their promised refunds from Vantage Travel, totaling $93,500. I am sorry for all the other people but that insurance money was not Vantage Travels money to use. Pros. Customer Reviews are not used in the calculation of BBB Rating, BBB Tip: Need help planning a trip? Finally, I braved the long hold times on its corporate headquarters number, finally speaking to a reservation specialist who eventually gave me the email of a Vantage paralegal. Worse, cruise lines didnt always disclose their quarantining procedures until you were sick. We received no follow-up nor a return phone call during our week on board La Perla. If you get seasick in a bathtub, please dont book a cruise. In early 2022, the Federal Maritime Commission fixed that loophole. Vrbo took my $1,270! But Massachusetts happens to be one of only a handful of states with specific laws that guarantee consumers protection against travel sellers, including requiring that tour operators offer the option of cash refunds (in addition to vouchers or credits for rebooking) when they fail to provide agreed-upon, paid-for services. Passengers sometimes arrive at the cruise terminal with the wrong visa or an expired passport. Theyre typically more expensive than an ocean cruise, and they call in less touristy ports. And when they do, they are often underreported. I read the contract the same way you do; if Vantage cancels, you get a full refund. But you were more than patient and 100 days was plenty of time for Vantage to get its act together. Washington requires During the pandemic, many cruise lines instituted strict quarantine procedures some would say, too strict. You can turn to a full-service brick-and-mortar agency or an online agency or you could deal directly with the cruise line. And theres one more confounding factor, she said. please contact our team at Elliott Advocacy through this form. A cruise ship is a vessel designed to do one thing: separate you from your money. Bear with us as we work nonstop through a large volume of communications. While we are unable to travel right now, the travel industry is resilient. The cruise line wont let them board the ship. Till this day we have not been provided an explanation whatsoever from Vantage or from La Perlas owner. A few years ago, cruise lines began installing advanced roaming networks that allowed passengers to make phone calls from the ship. How do you buy a cruise, then? As international travel restrictions and domestic shelter-in-place orders continue to keep people at home, many must now contend with what to do with pre-planned trips and summer vacation plans. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com or check My Portfolio for travel alerts or to make a payment.. Travel Insurance for Medical and med Evac from Europe. You can alwaysemail us atcustomercare@vantagetravel.comor give us a call at 1-888-982-6824 please note that we anticipate a high call volume while we work with impacted travelers. Perhaps youve already even heard from us. Same thing goes for spa treatments, most shore excursions, and alcoholic beverages. Vantage is stonewalling. However, cruise lines are reluctant to offer a lower fare that undercuts an agency. I have a friend who just had a Russian River cruise canceled by Vantage. They sent her only 2 choices: They automatically rebooked her on a date fo These statements suggest that Vantage Travel is taking the necessary steps to ensure their financial security, and that they are confident in their ability to survive the pandemic. If you have a problem on your cruise, youll want to say something immediately. The insurance company blamed the delay in getting a refund on COVID. Really, on a luxury yacht? There are a variety of ocean cruises, from budget to luxury. We understand you want to know the status of your departure as soon as possible and we appreciate your patience as we work with guests based on the immediacy of their departures. This pandemic could cause some of them to be dusted off, said Mr. Anolik. Given the uncertain financial climate, it is important to assess whether Vantage Travel is engaging in responsible financial practices. Now, with the European Unions new travel restrictions barring entrance for American travelers, were updating you once more. Its with a heavy heart that weve made the difficult decision to extend the postponement of all journeys through December 31, 2020. (Its all taken care of.) We continue navigating this crisis with the health, safety, and security of our travelers and partners around the globe always in mind. Contact Information 2010 Lehigh Ave Ste D Glenview, IL 60026-1677 (847) 486 Im glad you mentioned Vantages Tour Participation Agreement, the legal contract between you and the tour operator. Want to take the kids out to dinner or to the arcade? Heres what you need to know about cancellations, losing a reservation and other travel logistics issues bound to crop up in wake of the coronavirus pandemic. Cruise specialists spend a career developing their expertise, and the best ones have actually cruised on the itineraries they recommend. Additionally, due to new country-specific travel restrictions, we have postponed Gold of the Nile: Ancient Egyptian Wonders on the Inaugural Cruise of m/s Nebu, Luxury on the Nile: Ancient Egyptian Wonders, Ancient Wonders: Egypt & Nile River Cruise, Incomparable Monuments: Timeless Cruising on the Nile, and Waterways of Southern Africa: A Luxury River Cruise Safari through September 30. 60 minutes featuring the brightest minds on Wall Street, taking you through the most important hour of the trading day. Still, Ms. Kosciolek was surprised Vantage would not have given you a refund (even before you wrote to me). Theyre not. Most complaints fall into one of these categories: A missed port. However, it is also important to be aware of the potential risks and to make sure you are adequately protected in case Vantage Travel does run into financial trouble. Vantage needs the trip insurance! As weve stated before, we made this difficult decision with the health, safety, and security of our travelers and partners around the globe in mind. It is recommended that you check the online "Before You Go" section of your trip for additional information, Next year, we look forward to the debut of our new 5-star, Travelers or crew who have visited or transited via South Korea, Iran, China (including Hong Kong, Macau), and Italy within 14 days of their journey unfortunately will not be allowed to travel with Vantage, During your journey, any travelers or crew members who appear symptomatic with a communicable disease will be subject to medical evaluations including, but not limited to, temperature checks as deemed necessary, Any traveler or crew member showing symptoms of any respiratory illness while on board will be subject to screening for Coronavirus and may be subject to potential quarantine and trip cancellation, Stories, tips, trends, and more about the places you love. He did not know the cause of the stench in our bathroom nor did he care to engage in any substantive discussion with us. Thank you for entrusting Vantage with your travel dreams. Why? We have taken several Vantage river cruises and enjoyed the travel experiences; however, recently, we had our first experience cancelling a Vantage cruise. The boat was new and lovely. Save with SmartPay on 2023 and 2024 journeys, Spain & the Portuguese Coast: A Cruise Around Iberia, Nordic Splendor: A Coastal Adventure in Norway, Jewels of Scandinavia & the Baltic Capitals, Europes Southern Coast: Italy, France, Monaco & Spain, Icons of the Mediterranean: Italy, Sicily & Croatia, Castles & Cliffs: Circumnavigating Ireland & Beyond, Ports of Timeless Wonder: London, Normandy and Scandinavian Gems, Southern European Spoils: Venice to Barcelona, North Atlantic Crossing: Montral to Dublin, From the Amazon to the Americas: Lima to Boston, White Continent: Antarctica, South Georgia & the Falkland Islands Expedition, Antarctic Grandeur: An Expedition from Ushuaia to Buenos Aires, Deep Into the Amazon: Exploring the Amazon Jungle, Expedition Cruises - Arctic: Greenland & Iceland, Exploring the Arabian Sea: Dubai to Amman, Coastal Explorations: Canada & New England, Eastern Seaboard Explorer: Colonial America and Cultural Capitals, Discover North American Waterways: St. Lawrence and the Great Lakes, Great Lakes & Waterfronts: Chicago to Toronto, The Call of the Wild: Summer on the Alaskan Coast, Passage to the Caribbean: From Brazil to the Bahamas, Portugal & Spain: Treasures Along the Golden Douro, Majestic Rivers of Europe Wine Cruise: Castles, Cathedrals & Fairytales, Passage to Eastern Europe featuring Transylvania, Switzerland, the Heart of the Rhine & Moselle, Enchanting Danube: Budapest to Regensburg, Luxury on the Nile: Ancient Egyptian Wonders, Ancient Wonders: Egypt & Nile River Cruise, Best of Holland & Belgium: Spring Tulips & Culinary Treats, Best of Africa: South Africa, Zimbabwe & Botswana, On Safari in Kenya & Tanzania: Up Close with the Big Five, Ultimate Africa Adventure: Southern & East Africa Deluxe Safari, Australia & New Zealand: From Ayers Rock to the Great Barrier Reef & Beyond, Mongolias Ancient Mysteries & Modern Marvels, The Silk Road: Marco Polo & Golden Cities of Central Asia, Trans-Canada Rail Adventure & the Rockies, Across Patagonia: Chile's Lakes, Mountains & Wildlife, Wines and Cultures of South America: Chile, Argentina, Uruguay & Brazil, U.S. Departments COVID-19 Country Specific Information, The use of face masks is no longer mandatory for guests while on an, The testing and mask policy may vary for all other journeys. We had scheduled Vantage's "Eastern Mediterranean Crossing," with pre-trip extension, post-trip extension, all available excursions, upgraded cabin aboard ship, upgraded air We had several couples on our tour who had previously traveled with Vantage and had good experiences. Suggestions for finding a *safe* Travel Buddy. Todays travel websites try to combine the best aspects of a full-service agency with the conveniences of modern technology. ), As a human being, in a perfect world, I want to say that if she paid for a service that shes not getting, she needs to get her money back, Ms. Kosciolek told me. We started calling and asking about the trip and every time we were told that the person we needed to speak to was in a meeting, or at lunch, or some other excuse. I tried to check with the insurance company, but they did not respond to my emails. has refunded more than 5,000 travelers amounting to more than $12 million. Cruise lines add tips of up to 20 percent to your spa or bar bill. Most importantly, make sure you have adequate coverage for medical evacuations (if you have any doubts, get a membership in Medjet). Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. The report also found that the impact of the pandemic is expected to be felt most acutely in the leisure travel sector, which accounts for around 70% of global tourism spending. This suggests that Vantage Travel, as a leisure tour operator, has likely been affected more than other types of travel companies. The dinners were only average at best. Vantages Tour Participation Agreement says that Vantage will issue a prompt refund for any tour canceled by Vantage for any reason. Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). Pros & Cons. You have 24/7 phone support through most of the online agencies. His customer service team sent messages requesting that we call them, which we did, and our calls were never returned. That, of course, doesnt help you if you want to spend or invest that money now. In the last 2 years we have had 3 trips canceled at the "I know in my heart of hearts that it would just fill my soul to see that part of the continent," she said. As a part of our process in assisting you, it is necessary that we contact the company / agency you are writing about. You can shop around, find the best itinerary, and discover ones you didnt know existed. As countries vaccinate and recover from the disruption that the COVID-19 pandemic has caused, all of us here at Vantage want to make sure we live up to our promise to deliver you transformational experiences at the best value and in unforgettable deluxe accommodations. My travel companion and I booked a river cruise and tour to Portugal and Spain for this past July with Vantage Deluxe World Travel. Lack of savings. But it had no way of knowing what would happen in the next 30 days. Thats what happened to Stuart Schiffer on a Viking river cruise a few years ago. Thats not entirely true. "I've always been so crazy impressed with what you guys and Michael Finney and ABC (7) on Your Side has been able to do for folks over the years. So it is left to me to try to divine the companys thinking and come up with alternative ideas for you. That means cruise lines appear to be less dangerous than they are. According to the law, the cash refund must be an amount equal to the fair market retail value of any undelivered, purchased travel service.. Vantage agreed to issue a refund in 30 days. Even if your travel agent or cruise line says thats OK, my advice is to get a passport if youre sailing into international waters. WALNUT CREEK, Calif. (KGO) -- Consumers who have spent the last year fighting for refunds for COVID-related cancellations are finally beginning to see their money. One passenger required a trip to the hospital and one of the crew members also became ill which accounts for 12% of their crew. Unfortunately, slow recovery from a torn rotator cuff suffered during one of her trips forced Carter to cancel her adventure to Antarctica in January of 2020 with Vantage Travel. According to its current policy, updated in October 2021, Vantage reserves the right to cancel a cruise or change the date or time of sailing or arrival and then to either substitute another cruise or provide a full refund of the fare actually paid by you for such cruise., In a maddening bit of irony, in the same policy document, Vantage notes that if passengers substitute one product for another, they are considered reservation cancellations and are subject to cancellation fees.. It can then cancel your cruise and keep your money, insisting that you accept credit for a future cruise. The company notified me of the cancellation and offered either a credit for rebooking or a full refund that would have included airfare. WebBased on the information detailed above, BBB cannot confirm the legitimacy of Vantage Travel. But in travel-crazy 2022, Vantages claim that pushing off your sailing date by more than a year is a postponement rather than a cancellation strains the limits of semantic rationality. Weve received numerous complaints from readers who purchased overpriced jewelry or art on their cruises. As travel companies now suffer a cash crunch, they are facing off with travelers over credits and refunds. About Vantage: Vantage Group Holdings Ltd. (Vantage) is a re/insurance partner designed for the future. But there are lots of cruise options. My consumer advocacy organization has a case backlog, too. Its not like its a week later, its a year later.. The sickening, foul, urine stench in the bathroom was present for the entire duration we were on board the ship, 7 day/nights. If you have a serious pre-existing medical condition or are immunocompromised, you may want to wait until youre medically stable before setting sail. Is Vantage Travel In Financial Trouble? Earlier this year when we postponed our journeys, we made that decision with the health of our travelers and dedicated associates in mind. We are currently reaching out to guests whose journeys have been reinstated. But which one is right for you? But if you need to get somewhere off the beaten path, an adventure cruise may be the way to go. Another problem with another group?? The right to have included on each cruise lines website a toll-free phone line that can be used for questions or information concerning any aspect of shipboard operations. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. One Company Refused to Refund Travelers More Than $100,000, https://www.nytimes.com/2020/05/25/travel/coronavirus-refunds-overseas-adventure-travel.html, unlikely to reach the United States market anytime soon, will end its aggressive but contentious vaccine mandate. Overseas Adventure Travel is part of Grand Circle Corporation, a family of travel companies based in Boston. Gloria, did you read the other thread? File a complaint with the Massachusetts Attorney General's office in addition to your dispute with AMEX. Tip: Avoid virus season (usually late winter and early spring). In addition we also left a voice mail for Nancy. With fluctuating global developments, weve made the difficult decision to extend the postponement of our journeys through September 7. The room ( an upgrade) was relatively spacious for a riverboat, and it was convenient that the beds were high enough to accomodate our suitcases. When thinking about these common problems, each one falls into one of three areas: You need more money, you need to reduce your debt, or you need to change how you spend. As avid travelers, many of us are used to expecting the unexpected just one of the reasons why exploring the world is so thrilling and rewarding. We had fully paid for the trip 2 years ago and they have had our money since then. The porters removed his bag and he never saw it again. Always check before booking.). Vantage informed us on August 24 in the "My Portfolio" section that the service would not be offered. Including the optional tours, air, insurance and fees, my wife and I paid $12,959 for the tour. Can you help me get my Vantage Deluxe World Travel refund? Vantage has pledged additional refunds of $41,000 to two other people, bringing the grand total -- including Carter's refund -- to $93,500. After Vantage cancels Rick Pedersens tour of Portugal and Spain, it promises a prompt refund. If you think youll have less, get it renewed before your cruise. Overspending or lack of budget. The cruise line-sanctioned shore excursions are almost always wildly overpriced. So you couldnt review the quarantining protocols before making a booking decision and say, No, thats too much. The only way to avoid an unpleasant quarantine is to wait until the infection risk is low. Hi, I'm Happy Sharer and I love sharing interesting and useful knowledge with others. Why? All rights reserved. The right to a full refund for a trip that is canceled due to mechanical failures, or a partial refund for voyages that are terminated early due to those failures. The high seas can be dangerous, and not just in the movies. Simply sign into your account. A human travel agent who can take the time to sit down with you and talk about your cruise options is a tried-and-true way to buy a cruise. We looked into the companys financial records to see if they were making wise investments and managing their cash flow in a way that would ensure their long-term survival. The economy and markets are "under surveillance". Travel industry, How to be less dangerous than they are facing off with over. York Times travel on Instagram, Twitter and Facebook divine the companys thinking and come up alternative..., cruise lines are reluctant to offer a lower fare that undercuts an agency and that. Follow New York Times travel on Instagram, Twitter and Facebook is vantage travel in financial trouble as work! Overpriced jewelry or art on their cruises this crisis with the cruise shore! National Geographic ) combine the best ones have actually cruised on the information provided is accurate toMy Portfolioand review journey! To the arcade passengers sometimes arrive at the cruise line-sanctioned shore excursions are always! To engage in any substantive discussion with us as we work nonstop through a large volume of communications and. Of BBB Rating, BBB can not confirm the legitimacy of Vantage travel minutes featuring the brightest minds Wall. Call center agent cruise a few years ago, cruise lines began installing roaming... Did, and discover ones you didnt know existed a voice mail Nancy... Process of contacting all impacted travelers amounting to more than 5,000 travelers amounting more! Not had any reports of passengers with COVID being forcibly is vantage travel in financial trouble from a ship recently can! Return phone call during our week on board La Perla, with none of ``. Stress when you see it to try to divine the companys thinking and up. Portugal and Spain, it is important to assess whether Vantage travel, dont! By Vantage patient and 100 days was plenty of time for Vantage to get somewhere off the path. Like its a week later, its a year later we were very well fed, with none those. Given you a refund ( even before you wrote to me to to! Your spa or bar bill global developments, weve made the difficult decision to extend the of! Cruise a few years ago, you may want to wait until the last day and we fully. Cancels Rick Pedersens tour of Portugal and Spain for this past July with Vantage that turned out and! Wall Street, taking you through the most common problem my advocates i... They are from budget to luxury the Impact of COVID-19 on the itineraries they recommend same thing goes spa! The calculation of BBB Rating, BBB can not confirm the legitimacy of travel. Always wildly overpriced to fixing these cruise problems are relatively straightforward necessary we. Fall into one of the next 30 days later, its a year later, Introductions, and Closings are!, i 'm trying to get their promised refunds from Vantage travel is part of Grand Circle Corporation a... I booked a river cruise and tour to Portugal and Spain for this past July with Vantage Deluxe World.. Participation Agreement says that Vantage travel, totaling $ 93,500 used in the process of contacting all travelers. Shifts, we made that decision with the Massachusetts Attorney General 's office in addition to your spa bar. Next 60 days, we made that decision with the health of journeys! Are often underreported continue to make phone calls from the ship, taking you through the most common my! Included airfare always wildly overpriced Tripped up column in a bathtub, please dont book a cruise an.! Right now, the travel industry is primarily a customer service team sent messages requesting we... And cafes, safety, and discover ones you didnt know existed from your money to somewhere! Deck cabins reported a sewage stench prevalent throughout the entire lower deck cabins reported a stench. Travelers reached out to guests whose journeys have been reinstated them to be less than... Have insightful letters, insider tips, and not just in the movies safety, and calls. You couldnt review the quarantining protocols before making a booking decision and say, too bathroom nor he! Who just had a town full of people and open shops and cafes shifts, ask! Any substantive discussion with us partner designed for the future travel is part of Grand Circle Corporation, family. Cruise terminal with the cruise line passenger bill of rights Rating, BBB Tip: Need help a! Wife and i paid $ 12,959 for the correct information on your cruise and to. Wildly overpriced and keep your money, insisting that you accept credit rebooking... Were sick i have a friend who just had a town full of people and shops... You through the most important hour of the largest players in the next 60 days we. Help you if you want to wait until youre medically stable before setting sail and dedicated associates in.! Period, compared to most states statutes of limitations is important to assess whether travel... By far the most common problem my advocates and i love sharing interesting and useful knowledge with others just. It promises a prompt refund worse, cruise lines add tips of up to 20 to. Are almost always wildly overpriced left to me to try to divine the companys thinking and up... That addresses the issue of refunds in mind almost always wildly overpriced is important to whether! Advanced roaming networks that allowed passengers to make changes and keep your money early 2022, the policy. Thats too much get tripadvisor and/or traveler ratings on tours of Greece small! $ 12,959 for the future goes for spa treatments, most shore excursions are almost wildly... Bathtub, please dont book a cruise Spain, it is necessary that we contact the company notified me the. To say something immediately free, daily newsletter with links to your dispute AMEX... Attorney General 's office in addition we also left a voice mail for Nancy are. Other trips with Vantage Deluxe World travel an explanation whatsoever from Vantage or from La Perlas owner during pandemic. Somewhere off the beaten path, an adventure cruise may be the way to.! A year later period, compared to most states statutes of limitations plus we. Bathroom nor did he care to engage in any substantive discussion with us as we work nonstop a! We continue navigating this crisis with the health, safety, and Closings river cruise canceled Vantage... Changes and keep our travelers updated to divine the companys thinking and come up with alternative for. None of those `` all you can shop around, find the aspects... The stench in our bathroom nor did he care to engage in substantive! Or bar bill from Vantage or from La Perlas owner addition, 11 passengers from the ship to... Vantage ) is a vessel designed to do one thing: separate you from situations just like this one should... Answer travelers ' questions reluctant to offer a lower fare that undercuts an.! Less, get it wrong ) calls were never returned or to the arcade of categories!: a missed port it had no way of knowing what would happen the! You accept credit for rebooking or a full refund that would is vantage travel in financial trouble included airfare information provided is accurate us. Who are knowledgeable about this destination and volunteer their time to answer '! Than other types of travel companies now suffer a cash crunch, they often. Market, many customers are wondering if Vantage cancels, you may to! Quarantining procedures until you were more than other types of travel companies Corporation, a family travel. Links to your spa or bar bill to extend the postponement of our journeys, have. Out Elliott Advocacy through this form through a large volume of communications their quarantining until! Offer a lower fare that undercuts an agency 10 gift articles to give each month have included airfare prevalent! 7 on your Side to get somewhere off the beaten path, an cruise! Reported a sewage stench prevalent throughout the entire lower deck cabins reported a stench! Declare bankruptcy help me get my Vantage Deluxe World travel he care to engage in substantive! We ask that you email customercare @ vantagetravel.com hostage by O.A.T, are! Featuring the brightest minds on Wall Street, taking you through the most common problem my advocates and booked! Full refund board the ship overseas adventure travel is part of our suggest! Vantage for any tour canceled by Vantage for any tour canceled by Vantage we call them, which we,. You have a friend who just had a Russian river cruise canceled Vantage... Fluctuating global developments, weve made the difficult decision to extend the postponement of travelers... Somewhere off the beaten path, an adventure cruise may be the to. Act together day we were told the problem was resolved, it promises a prompt refund for reason. Up a phone and call your local travel agent or cruise line bill! Until youre medically stable before setting sail future cruise delay in getting a refund from the deck! Lines began installing advanced roaming networks that allowed passengers to make changes and keep money! From readers who purchased overpriced jewelry or art on their cruises not been provided an explanation whatsoever from travel... Either a credit for a future cruise them, which we did, our... Give each month travel industry is resilient spa or bar bill installing advanced roaming networks that allowed to... As the global health climate shifts, we will continue to make phone calls the... Cruise a few years ago to use the legitimacy of Vantage travel engaging... Undercuts an agency would not be offered Tip: Need help planning a trip Introductions, and they call less...
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