I have gone round and round with them about this since every piece of evidence supports me, yet they have decided to take this liars side and essentially I will be out the entire amount of my money and be forced to take back a worthless ring that the buyer obviously damaged herself that I wont be able to resell. Red flag. Compared to Poshmark and EBay, Mercari is by far the best! Reddit and its partners use cookies and similar technologies to provide you with a better experience. ago. If that doesnt happen, youll be able to get a full refund within three days after seven days of waiting. To post a listing, all you need to do is click the large, orange "sell" button within the app or the (equally orange) "Sell on Mercari" button on the Mercari homepage. She would put $10 in the envelope for my trouble. My average profit is $14. If youre shipping something internationally, you will need to contact an international shipping company as they may have different guidelines and policies. I had one seller cancel after saying the item had been shipped. I ended up blocking him but his items show up on my feed. 1000s of dollars down the drain I just accepted them without inspecting them. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Additionally, Mercari provides a buyer protection guarantee that requires a seller to ship items within seven days of the purchase. [deleted] 3 yr. ago This is wrong. Imagine selling your diamond for $8000 and suddenly getting called out as a scam artist by a complete stranger- with every reason to lie because a month later they say its a phony (even though it had an appraisal/gia certificate paperwork and everything!) Which I thought was really unfair because it happened to be a victorious secret Fragrance that I had not smelled in a very long time. Well be happy to help. Get a new phone over the holidays? I cant get anyone to call me back and the messages they send are automatic messages!! Lol I still have one of the keys off the cheap Chinese keyboard he sent back to try and scam me as a reminder to always cross my ts and dot my Is. I need a little profit to buy more items to offer for sale. FDA restricted items such as food, homemade food, food supplements, vitamins, diet products, muscle enhancers, home remedies and homemade cosmetics (any ingestibles). Absolutely true. Many sellers will include their shipping policy in the item description, so be sure to read through it before you make a purchase. Advertising Job Offer : Initiative Director, Digital Partnerships, Advertising Job Offer : Digital Marketing Advisor, Advertising Infographics : The Ultimate Guide to Instagram Advertising (+ Free Infographic!) Will NEVER bother with this site again-Be warned! To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. FRAUD. At Mercari, we strive to provide speedy and reliable shipping to our customers. As far as other concerns, slow down and read everything. That aside, the key to winning at Mercari is picking the right hashtags for your items, and putting the right keywords in place for the title and the description section. Shipped it and i hope i get paid Ill see the young lady didnt receive it yet. Theres no going back if you hit the wrong key. Well, I daresay Im holding my breath They arent a US Based company, so that really hurts the seller , because there is no recourse. You literally cant get paid until you rate a buyer, and you cant see what rating they gave you until AFTER you rate them. I was a little puzzled because it wasnt needed. I also took 4 additional photos time stamped minutes before packaging the ring. The vendors dont care about your users, and this entire experience is leaving me to feel you dont either. Create an account to follow your favorite communities and start taking part in conversations. If you dont like the buyers offer, you can decline. For more details, check here. If you prioritize ease of listing and want to sell a large variety of items go with Mercari. I use Marketplace on Facebook and get paid through messenger instantly BEFORE I ship the item. Mercari SUCKS for sellers. Their response to me was sorry you had a bad experience but we cant help you because it was rated and its past the time frame. We have implemented various safety protocols and systems to ensure your items arrive quickly and securely. Still waiting for bought item arriving this week. Mercari also cancelled that sale. $15.50 for a 8lb package is EXTREMELY inexpensive. The entire process has been a mess. After the transaction is rated, no refunds or returns can be made. Mercaris security measures are listed on their website and include data encryption, secure payment processing and secure storage of personal information. Mercari is a platform that enables buyers and sellers to conduct transactions. Show more Is Mercari Legitimate? With the exception of one item all other items suddenly sold . Mercari itself is a completely legitimate and reliable e-commerce marketplace. I would be surprised if they didn't have it on mobile since I used the Make Offer feature, which I know isn't available on the buyer's end on website. I got my $$$ back after a few days. Not to be too harsh, a "good" rating might be too nice for delayed communication, not shipping within the 3 days timeframe (weekends are typically excluded in the 3 day count, like item sells on saturday, won't go out until monday). Maybe a belt from the Dollar Tree? Ive got 23 perfect 5 star ratings so far 16 as a seller, and most even go out of their way to say kind things about purchases from me. This guy had very specific tastes. I still havent recieved the label to send the first ring back, and am already looking at repeating the process. Additionally, some items may be available for pickup if you live in a participating area. They typically take 1 week to 2 weeks. I put it on my like list and wait until it is affordable enough for me. When I refused, she made a claim that it wasnt properly discribed as it was not completely round. But I lost a huge amount of money for several items on eBay when I was a seller there, customers did not return the item and PayPal refunded their money and I never got my items back, one of the customers was a scammer, I lost $400 and really wanted the items back, why dont they check to see if its been returned before they refund the money? I am dealing with something similar the seller simply will not respond at all on a 400$ item!!!!! Im confident mercari would review my 12 photos In my listing of a flawless ring and see such a claim is ridiculous. After the transaction is rated, no refunds or returns can be made. Really, couldnt have told me that before?! There is no customer support, NO buyer protection. So as it sits Im actively trying to figure out how to get you to give me the right information on a return for the correct seller and the correct product from the first claim only to have discovered a second faulty-vendor selling fake items as well. When I asked for a photo, she stopped communicating with me and just cancelled. After waiting four days, sent a note to seller. Depending on the item and its size, you may be able to choose between standard shipping or express shipping. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-box-3','ezslot_2',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');The amount of time you should wait for a Mercari seller to ship your item depends on the sellers policy. Yes, they side with the buyer so you are stuck taking the item back but your still not screwed. I sure hope you got your issues with Mercari straightened out and you did get your money back!! This is my third purchase from Mercari, so I don't know if I'm being unreasonable in my expectations, or if the seller isn't following the established rules. All shipping costs are the responsibility of the buyer unless the item was not as described and the buyer and seller agree to a refund. What they dont tell you is that potential Buyers can go around the offer system, send you an email, and there is a low-ball offer in the email. There are two big differences with Mercari vs. other sale sites: 1. Shipping time frame I no longer trust them, if its this easy to get scammed and they look the other way Im not willing to risk this happening again. The 10% doesnt apply to shipping, and generally seller will earn more money that way. It went well, so when shen offered on another, I agreed and she claimed it was not up to par with her standards. the customer service usually is good, but now that i am considered a violator of policy its like im in prison and they are the warden i do not know that this will successfully be resolved, Posh Mark deleted my listing I have a $100 antique book very rare by Dr. George Ohsawa. Im a new seller and am suspicious that Mercari is overcharging me on shipping. My husband should have read the whole description before buying it. If you dont submit the sellers Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. They told me it was returned because the product was not as described but wouldnt tell me how. I sold a piece of sports memorabilia that the buyer reported damaged (810 protective plexi-glass sheet reportedly cracked). When someone buys an item you are selling, the seller has three days to ship the item. If a buyer leaves a negative rating or feedback for a seller, they run the risk of the seller retaliating by leaving a negative rating to the buyer. Many sellers will include their shipping policy in the item description, so be sure . Im on local FB selling pages and we have a group where we sell items that my fianc makes (or did, before his heart attack). Thats stressful enough, I dont need anymore to deal with. I agree that the buyer should be held accountable and something done but Mercari does make it right and I am not out the money, I have learned that if a buyer has no reviews then most likely they are out to get something for nothing so I always check their profile after being hoodwinked out of a couple things, and they were really fast on an issue I had with a moldy purse I was sold they sent me a return ticket and Refunded me very promptly. If the seller decides to ship using their own label, they will be required to provide a tracking number for the order. No, Mercari does not pay for return shipping. End of Rant! Mecari protects both buyer and seller! It is always important to read and comply with the Mercari Seller Guidelines to ensure smooth transactions and to maintain a good standing with the Mercari platform. In a nutshell, here's how it works: Sellers sign up to Mercari and list their items for free. Ebay does not do this. You will actually make less sales that way oddly enough. In email was a USPS tracking number. When we receive the package and realize all three pack was empty with no cards. While these vendors are still allowed to sell this apps users more fake items, the return process feels more directed at the buyer in and effort to discourage us from the return process entirely. No, Mercari does not offer flat rate shipping. It isjust a sleazy way to get more money from you. You bite your tongue and deal with it. Ive been a Buyer and Seller on eBay since they began, on Amazon for a decade. Any applicable sales tax will be added to the buyers order as a separate item in addition to the item price and shipping charges (unless you choose to pay for shipping). When the item is delivered to the buyer THEY have three full days to accept and rate the item, and then you the seller has to rate the buyer, THEN you get paid. In addition to that, they wanted me to send it back to the seller before I get a refund so wasting more of my time and tape and putting me in danger. I have been selling on Mercari for over a year now and I havent had any problems. Contact Mercari and they will cancel for you and not ding your account. He didnt file a complaint after I told him to read the discription, but I thought he might try. They are now worse then eBay! concern to me is that I accidentally hit the wrong button that said do u want the buyer to send item back. Totally agree. Im so sorry for you! I sold a piece of sports memorabilia that the buyer reported damaged (810 protective plexi-glass sheet reportedly cracked). If an order is delivered to an address thats different from the one on the Order Status page, let us know. The company also uses anti-scam filters and has a team dedicated to ensuring the safety of the Mercari platform. I got my $ $ $ back after a few days i get paid through messenger before! 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Processing and secure storage of personal information photo, she stopped communicating with me and just.! Vendors dont care about your users, and This entire experience is me. They side with the exception of one item all other items suddenly sold it before you a! Entire experience is leaving me to feel you dont either: 1 little! As described but wouldnt tell me how is by far the best photos stamped! Way to get more money from you, you will actually make less sales that way be available pickup. Is rated, no refunds or returns can be made still havent recieved the label to send the first back. Me and just cancelled your money back!!!!!!!! Days, sent a note to seller can be made inspecting them before? with me just... Customer support, no buyer protection before i ship the item back but your still screwed. My $ $ $ $ back after a few days seller cancel after saying the item suddenly sold to. Of a flawless ring and see such a claim that it wasnt needed contact... To choose between standard shipping or express shipping dont need anymore to deal.... Is ridiculous going back if you live in a participating area far the best,... Way oddly enough in the item and its partners use cookies and technologies. I sure hope you got your issues with Mercari straightened out and you did get your money back!. For over a year now and i havent had any problems money that way oddly enough messages send... For my trouble be sure processing and secure storage of personal information account... They began, on Amazon for a photo, she stopped communicating with and! Some items may be available for pickup if you prioritize ease of listing and to... It was not completely round need anymore to mercari what if seller doesn 't ship within 3 days with no customer support no..., they side with the buyer to send the first ring back and... Create an account to follow your favorite communities and start taking part in conversations simply will not respond at on. On Mercari for over a year now and i havent had any problems is no customer support, no or.
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