With the British Gas app, customers with smart meters can do the following: The British Gas app is free to download from both Google Play and the App Store. download the user guide for this monitor (PDF 680KB), download the user guide for this monitor (PDF 698KB), download the user guide for this monitor (PDF 570KB), download the user guide for this monitor (PDF 689KB), download the user guide for this monitor (PDF 2.5MB), SelectGas usageorElectricity usagefrom the menu, Your smart energy monitor will show you how much energy youre using in pounds and pence, What its costing you, in pounds and pence, How it compares with the last couple of days, weeks and months, The standing charge this is a set amount per day, The unit rate this is based on your tariff and how much energy you use, Wait seven days (most smart energy monitors re-start automatically within a week), If its still not working after seven days, please contact our live chat agents, Use the arrow button to highlight the alert you want and press, If you want to delete the selected alert, press. This is most likely to happen if you have a first-generation smart meter that is not yet connected to the central wireless network and the new supplier cannot read it. Moved to Don. Therefore we are connecting you with EDF Energy who will be responsible for taking your request forward. All SMETS2 meters will be remotely updated. The electric meter works ok but the gas meter has never worked since it was installed in 2021 and regardless of our constant requests to EDF to rectify the problem of the gas meter still does not work. Therefore we are connecting you with OVO Energy who will be responsible for taking your request forward. Therefore we will connect you with British Gas who will be responsible for taking your request forward. Tweet If your meter was faulty, an energy company can charge you retrospectively for the previous year if you have paid too little. If your home is particularly large, or your in-home display is some distance from the smart meter, you are more likely to have problems. Do not throw away your in-home display. This means you'll no longer have to go to the shop to top up your meter! Therefore we will connect you with E.ON Next who will be responsible for taking your request forward. We believe that British Gas is now responsible for Breeze customers. Why cant they replace the smart meter ? That said you shouldn't need to wait the full 45 days in order to access the OVO Drive Anytime plan - As the communication of the smart charger works on Wifi rather than the smart meter network, we can still offer those exclusive charging rates even if your smart meter connection isn't constant at the moment. Find out how to read your smart meter here. Therefore we will connect you with EDF Energy who will be responsible for taking your request forward. 1) The In-Home Display can't connect to the network in your home Some In-Home Displays will show: Information for one fuel only, even when you have a smart meter for both gas and electricity A message that says 'Waiting for data' A message that says 'Connection lost' No information at all We worked with Smart Energy GB, the smart meter consumer-information campaign, and spoke to energy firms to compile these tips. Is there a default PIN code or a method to reset the IHM? What a Pile of junk, better off with the old ones. You may see these referred to as SMETS1 and SMETS2 respectively. From Monday 23 January 2023 onwards, I've been getting 2-4 lost network alerts daily (maybe more, as each replaces the last one, rather than forming a list). Went bust. If it can't resolve the issue remotely, it should send someone round to take a look. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward. If youve switched suppliers and the smart meter isnt working, then its possible that your smart meter is not yet synced to your new provider. We believe that Utilita are responsible for Omni Energy customers. Which to us seems as though they have washed their hands of any responsibility. Do cheap thermals keep you as warm as pricier ones? We believe that OVO Energy is now responsible for Lumo customers. Necessary to provide basic functions of the website such as page navigation. We are redirecting you to the E.ON Next smart meter webpage. That's according to our survey in December 2022 of 8,668 people with smart meters. More information and review your options. No. What counts as high, medium and low is based on average consumption. Wowcher Mystery Holidays Are They Worth It? If you havent already got a smart meter, you can request one from your energy supplier below: Our site is packed with all the essential smart meter info you need read on to find out: Smart meters for deaf people and those with hearing loss, Request a smart meter for your small business, How small business owners could reduce costs, How to access energy supplier and government help with energy bills, Additional support to contact your energy supplier, Smart meter reviews: why do people love their smart meters, Introducing the Demand Flexibility Service Scheme, How smart meters could transform health and social care, How carers could prepare for higher energy bills, How smart meters can help you reduce your carbon footprint, How smart meters upgrade our energy system, A smarter future: the smart energy system revolution, How to use a smart meter in prepay mode to save money, Lowering your combi boiler flow temperature, Choosing the right energy saving lightbulb, Dot-com Adopters embrace eco-friendly tech, Five inventions you could see in the Smart E-Home of the future, The Missing Piece in climate conversations. We believe that SSE are responsible for Cardiff Energy customers. Therefore we are connecting you with SSE who will be responsible for taking your request forward. This is because smart meter readings (which is different to prepayment smart meter or pay as you go meter) allow you to manage your usage in real-time. It says network lost JA: What's the brand and model of your appliance? You'll know it's run out if the IHD doesn't power on if you push the button on the back again. When you return to the home screen, youll see that the triangle is no longer there. Therefore we are connecting you with Scottish Power who will be responsible for taking your request forward. By the end of the roll-out, 99.25% of Great Britain will be covered by the network these meters use. A British Gas smart meter also comes with an in-home display (IHD), which British Gas calls a smart energy monitor. I can get gas readings but no electric readings. You will be informed when the engineer is on his/her way. If your in-home display isnt showing your energy consumption, there is likely an issue with its connection to the smart meter. I should be due a bill anyday, I pay quartely DD. It has been some time now and I have asked for a replacement 4 times only to be told they are having difficulty obtaining them. My BG IHM has lost contact with the Gas and Elec Smart meters. Before you switch energy supplier, check thebest and worst energy companies. First-generation smart meters have had some connection issues while they weren't connected into the central wireless network that newer smart meters use. Smart meters dont need, or use the internet, to transmit information to either your in-home display, the DCC (the organisation that manages the secure communications network) or your energy supplier. Your smart meter holds information about how much gas and electricity you've used, and what tariff you've chosen. The use of smart appliances may also be interfering with the signal from your smart meter, so youll find instances where people will return home after vacation and see an unexpected spike although they didnt turn anything on while they were gone. Green means its low, amber shows its medium and red shows its high. I have better things to do with my time for the remainder of my life on this planet!!! Trouble is, they are more trouble than they are worth. Technically Teardown 50 Smart Meter British Gas gadget madlad 980 views 10 months ago Almost yours: 2 weeks, on us 100+ live channels are waiting for you with zero hidden fees Dismiss Try. They may ask you to dismantle the cupboard or move other obstacles to reach the meter. They may be able to do this in future. I do not have one. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. Weve heard from members whose energy firms arent yet replacing these semi-concealed meters. Here weve listed the problems and questions we hear about most often and what you can do about them. Editor, Marcus Herbert. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. If your smart energy monitor has been off for longer than 70 minutes, youll need to wait another 70 minutes to see your gas data. If youve set a budget on your smart energy monitor, it doesnt update anything else. Yes, smart meters can malfunction and should be replaced. The type you have depends mainly on when you had it fitted. Solar panel owners already have a PV-generation meter that tells them how much electricity their system is generating. My energy supplier isn't getting meter readings from my smart meter, My smart meter's in-home display is not working, My smart meter is not working after I switched supplier. Agreeing for your smart meter to send more regular meter readings should help the accuracy of your bills. However, if you're concerned that your bills are wrong, or your smart meter is showing an error message, contact your supplier. Did you find this page helpful? Once youve booked your British Gas smart meter installation, the supplier will send you a confirmation, as well as a reminder closer to the time of the appointment. If you use a Pay As You Go meter and it looks like this, thendownload the user guide for this monitor (PDF 698KB). We often link to other websites, but we can't be responsible for their content. You may see these referred to as SMETS1 and SMETS2, respectively and the version you have will depend upon when it was fitted. The monitor is small, about the size of a 5 x 7 photo frame, and you can put it wherever you want in your house. This should reset the connection and you will see the message: "your smart meter is now paired" on the screen of your smart meter. Save my name, email, and website in this browser for the next time I comment. I spoke to E.On next and all they have stated that if I now need a replacement meter, I would have to pay for it (I cannot remember the exact cost but somewhere between 40 to 80). Therefore we will connect you with British Gas who will be responsible for taking your request forward. So, it doesnt need to use the internet or wi-fi. When you set a budget on your smart energy monitor, youre setting a target for how much you want to spend today, this week, or this month. Therefore we are connecting you with E.ON who will be responsible for taking your request forward. Therefore we are connecting you with EDF Energy who will be responsible for taking your request forward. Follow the following steps to reset the monitor and fix the connection issue: If your smart meter is still not connecting to the monitor after one week, you should get in touch with the supplier. In theory, most of them should have been connected by the end of 2022. You can see your energy usage and billing information in youronline account. It was the second most-common issue that homes with smart meters experienced. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. We believe that Nabuh Energy is now responsible for Snowdrop Energy customers. She has experience researching, writing and publishing for a wide range of websites covering tourism, beauty and recruitment. Our team members are available between 9am - 5pm Monday to Friday. You may need to pay if you damaged it. If you experience issues with your wi-fi connection, you should contact your internet provider directly. It might be showing: Information for only one fuel, even though you have a smart meter for both gas and electricity; A connection is lost message Its nothing to worry about it just means you have unread alerts from us. Plug the IHD in to recharge it, then switch it back on. If youre planning to switch, check with your new supplier if this will happen to your meters. Your energy supplier must give you seven days notice before it switches your smart meter to prepayment mode. Weve heard from members with solar panels who have been refused a smart meter, and from others who have had a smart meter installed that doesn't work with their solar panels. We believe that Octopus Energy are responsible for UKEIH customers. Find out how much you can save with EDF Energy today. If we fitted your smart energy monitor (in home display) more than 12 months ago or it was fitted by a different energy supplier unfortunately we cannot replace it. If you think your supplier has moved you to prepayment unfairly, you are within your rights to make a complaint. The smart meter cannot cause any delays or issues with your wi-fi connection. If there's any doubt that your home might not have coverage, make sure you get a pre-installation visit from your energy company to confirm whether a smart meter will work at your property. Some in-home displays show your meter readings. Check whether your smart meter and in-home display will work fully with them. My British Gas smart meters (both gas and electric, not prepay) are SMETS1, fitted in summer 2016. I phone them every week to find out when it will be fixed, and Im told they have no engineers available. To restore the lost connection to your smart meter, you'll need to: Take your In-Home Display to where your electricity meter is located. The red, amber and green lights at the bottom of your monitor are called consumption LEDs. 4yrs ago green Star installed both g&e. This should solve the problem for the majority of smart meters that have stopped working. This is only a risk if you have a first-generation smart meter - the issue has been cleared up for the roll-out of second generation, or SMETS2, meters. During installation, your electricity supply will need to be turned off for up to an hour to allow for installation of your smart meter. The "Advanced Settings - Pairing" option requests an Installer PIN. Therefore we are connecting you with British Gas who will be responsible for taking your request forward. The IHD should show both gas and electricity info, if the smart meter network is telling it there are two meters present. Youre not alone. If batteries dont help, then the problem is with the smart energy monitor. The type you have depends on when your meter was fitted. A small number of meters are still waiting to be connected. Top up your meter (for prepayment customers). The noise could be because the internet connection has been lost or the signal to the meter is too weak. To prepare for the British Gas smart meter installation, you should make sure that the space around your meters is cleared so that the engineer has enough room to work. Will my smart meter stop working if I switch energy supplier? Therefore we are connecting you with EDF who will be responsible for taking your request forward. Lots of people keep their monitor out on display so its easy for them to check and see how much energy theyre using. The communications hub creates a network which links the in-home display with the smart meters, and separately links the smart meters with the energy supplier. Your smart meter comes with a smart energy monitor(in home display), it tells you how youre using gas and electricity. Danielle is an SEO fanatic and loves creating engaging content. A lost connection could be caused by any number of other issues but consider the actions as described in this article, first try moving closer to your electricity meter to obtain accurate readings. The government's Department for Business, Energy and Industrial Strategy (BEIS) told us that all smart (SMETS) meters can measure energy consumed (imported) and exported back into the grid. You can do these checks in advance: for SMETS1 this is here, and SMETS2 this is here . If its still not working, try using fresh batteries. Therefore we are connecting you with Utilita who will be responsible for taking your request forward. They will take your request forward. There may be a problem with your smart meter, or it may not be collecting data correctly. So you could see how much energy you use when you run the washing machine for an hour and make lunch. If you have a first-generation smart meter, it will be enrolled onto this smart data network by the end of the rollout, or replaced by a second . Most smart meters have a button to illuminate the digital display so you can read the numbers. Find out if these tariffs are right for you in our guide to the Smart Export Guarantee explained. However, if that happens and your meter cannot communicate with its new network because it doesnt have access through first-generation equipment, your new energy provider will be able to assist you with this. If you cannot see them on your home device menu, make sure you press ok after scanning for devices and wait until it comes up with smart meters. This data is transmitted safely, using a dedicated and secure wireless network. Then use the arrow button to select Alerts. This just means that you have unread alerts from British Gas. Copyright 2023 Consumer Advisory. Therefore we are connecting you with Utilita who will be responsible for taking your request forward. If you have not moved into your house or if you do not use any hot water or central heating, the smart gas will show 0 smart gas usage only. The light on your monitor changes colour depending on how much energy youre using right now. By the end of the roll-out, 99.25% of Great Britain will be covered by the network these meters use. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. This will start the device using its emergency power reserve. Cannot find any User Manuals for the IHM on the web. Required fields are marked *. You will be given your new smart energy monitor and shown how to use it. Smart meters need to be able to connect via a wireless network to your in-home display so you can see how much energy youre using. We believe that Bulb Energy is now responsible for GnErgy customers. Therefore we are connecting you with British Gas who will be responsible for taking your request forward. If you have not submitted your readings to an electricity company, they can charge retroactively for previous years and also refund money if there was a problem with their estimated payment calculator when processing monthly payments. If you tried this step and your smart meter is not working, you should contact your energy supplier. Scottish Hydro have told us that SSE is responsible for providing smart meters on their behalf. You will no longer have to worry about your smart meter losing its smart functionality if you change to a different supplier. We believe that British Gas is now responsible for CitizEn Energy customers. Now onto Don next. Therefore we are connecting you with E.ON who will be responsible for taking your request forward. Therefore we are connecting you with British Gas who will be responsible for taking your request forward. If your energy supplier goes bust, dont worry! If this happens then there has been a loss of connection between the smart metering system and the home device that uses this information to work. If your meters are outside or far away from the display, ask your energy supplier for advice. Contact your supplier directly to find out if this is part of your suppliers offering. Your smart meter should not make your bills more inaccurate, but you should contact your energy supplier if you have any concerns about smart meters and smart gas and electricity consumption. If you have a traditional meter, find out how to read your gas meter or how to read your electricity meter. We beleive that Scottish Power is now responsible for Yorkshire Energy customers. We believe that Shell Energy is now responsible for Green Energy customers. Our smart energy monitor uses about 1 kilowatt hour of electricity a year. Therefore we will connect you with E.ON who will be responsible for taking your request forward. This means that your smart device is not working correctly or that this information is being displayed incorrectly on the app or online portal. If you've paid too much, your supplier has to refund you for the whole period that the meter was faulty. If you are a prepay customer you will need to visit Boost Energy at Access your account to see your bills, send meter readings, manage your payments or book an engineer for an annual service or repair - it's easier online Cookie Notice We use cookies to improve our website, follow up on incomplete orders, and show you relevant ads. Your smart meter sends the readings to us and are used to create your bill. Could a smart meter help make my home safer. If you've had your in-home display for less than 12 months and it has broken, your supplier should replace it free of charge. This can result in your smart meter losing its smart functions. New tariffs that pay you for exporting solar electricity to the national grid require you to have a meter that can give half-hourly readings generally this will be a smart meter. If you have a display which looks like this, then download the user guide for this monitor (PDF 680KB). It doesn't transmit other personal information that could identify you, such as your name, address or bank account. You may need to move your home display device if you have connectivity issues or experience a lost connection. They have to be able to justify the switch. Therefore we are connecting you with So Energy who will be responsible for taking your request forward. We believe that British Gas is now responsible for Robin Hood Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward. It also found that smart meters expose people to fewer radio waves than mobile phones and wi-fi equipment. We believe that E.ON Next is now responsible for Hub Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward. Where can I get a replacement? The second-generation meters that are currently being installed don't rely on mobile phone networks - they have their own separate secure network. If youre concerned, check your latest statement, or in your energy companys app if you have it, to see whether your readings are marked as smart. This device shows in near real time how much gas and electricity youre using in kilowatt hours (kWh), as well as what its costing you in pounds and pence. Therefore we are connecting you with British Gas who will be responsible for taking your request forward. Let's have a look at some common smart meter problems and how to solve them. Nearly a quarter of Which? Therefore we are connecting you with Therefore we are connecting you with British Gas who will be responsible for taking your request forward. The DCC controls timings for enrolment in the system. If your IHD needs replacing, is out of warranty or you're looking to upgrade, then look no further than the ivie Bud. I was under the impression that the IHD (In House Display) which was working up to the point where EON became E.ON Next was their property. As part of the governments smart meter rollout, British Gas smart meters are free to install. Ours hasnt worked since it was supplied about four years ago. Therefore we are connecting you with British Gas who will be responsible for taking your request forward. Its possible that moving your meter closer toward the electrical outlet in your home could correct this issue. We believe that British Gas is now responsible for The Leccy customers. If not, check how often your smart meter is meant to send data to your energy provider. Your email address will not be published. We only collect anonymous data. Shell Energy arranged smart meters fitting on 7/10/22 the IHD worked straight away but the shows no real time information and it looks as if there is no wireless signal from our energy supplier hence, no realtime information now 22/10/22 and despite complaining there seems no real interest in resolving this beginning to suspect there are unresolved problems with them and its been a paper ticking exercise to keep the powers that be happy. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! This can be monthly, daily or half-hourly. How long has this been going on? We believe that Shell Energy are responsible for Colorado Energy customers. The Smart meter has been constantly failing over last 15 days. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward. Get tailored insights on which parts of your home use the most energy. If youre any further away, it may lose connection and/or show incorrect information. Therefore we will connect you with Shell Energy who will be responsible for taking your request forward. British Gas Smart Meter Upgrade: What to Expect, Where To Get the Best Moving Boxes in 2022. So you shouldn't need to take smart meter readings. If this doesn't fix the issue, try inserting new batteries into the smart meter monitor. They will take your request forward. Ask your new supplier when this will be. But you can set them yourself, if youd prefer. A significant issue with smart meters is that they cannot be easily adapted to suppliers. If youre not sure what generation smart meter you have, then contact your current smart meter supplier. British Gas hopes for all first-generation smart meters to be enrolled in the DCC by the end of 2021. We believe that Octopus Energy is now responsible for Gen4U customers. If you use a Pay As You Go meter and it looks like this, thendownload the user guide for this monitor (PDF 689KB). Using a paper clip or something similar, insert it into the hole and hold it for about 10 seconds. Therefore we will connect you with British Gas who will be responsible for taking your request forward. Of course, they want this handy feature of taking more money than is necessary and will offer various specious incentives such as claiming that by allowing unspecified direct debits you will be on a slightly cheaper tariff but the monkeys have done their sums and you can be certain that it pays them to have the use of your money interest-free in return for a marginal benefit. Once you're ready to request your smart meter and begin benefitting from automatic meter readings and more, enter your energy suppliers name below and well get you to the right place A smart meter installation combines different devices. This may be because they use compatible technology or the same brand of meter or have agreements in place. Make sure you submit manual readings while the issue is ongoing to make sure your bills are accurate. If your smart meter cant be upgraded, it will need to be replaced with a second-generation meter. Therefore we are connecting you with British Gas who will be responsible for taking your request forward. British Gas is currently rolling out SMETS2 smart meters, the second generation of smart meters. Check if your Smart meter is sending us readings (you can do this by logging in to your online account or OVO app - download for Android or iOS) - if not please complete a . We believe that E.ON is now responsible for Npower Select customers. Therefore we will connect you with SSE who will be responsible for taking your request forward. Therefore we are connecting you with EDF who will be responsible for taking your request forward. No, smart meters do not use wi-fi they use a bespoke secure data network, and this does not rely on your internet or wi-fi connection to send data. This company will usually be the Data Communications . Heres how to fix this: Please note: When your monitor comes back on, on some models you might see a red or orange triangle. British Gas who will be responsible for taking your request forward. If your energy supplier goes bust, you will be automatically moved to another energy firm. Your meter should become smart again once it is connected to the central wireless network so your supplier can read it. Keep your money in your bank account and cancel any direct debits tell them to put their incentives where the sun does not shine! This will mean your router is turned off during this time. If your smart meter has stopped working (for example, if you switched energy supplier and it can't connect to your new provider) this can affect your in-home display too. There are two types of smart meter: first and second generation. The same goes for the budget on our app. Therefore we are connecting you with Shell Energy Retail who will be responsible for taking your request forward. Meter did not connect on installation and engineer said it may take some time to connect. We believe that Scottish Power is now responsible for Daisy Energy customers. It is important to know how smart meters work. For help with changing to or from prepayment, read our guide toprepayment meters. Next, try the usual trick of switching it off and on again. More about your appointment. Therefore we are connecting you with Yu Energy who will be responsible for taking your request forward. Once you're close to the meter, hold down the "OK button" until the In-Home Display turns off and then on again. The new smart meter(s) will be installed. If it doesnt work, then the issue is with the monitor. What counts as high, medium and low is based on an average households consumption. Should contact your current smart meter you have, then the issue is with the monitor meters is they! Wi-Fi equipment experience researching, writing and publishing for a wide range of covering. Can do british gas smart meter lost network connection them before you switch Energy supplier must give you seven days notice before it switches smart. Online portal they can not find any User Manuals for the Next time i comment electric, not prepay are! Billing information in youronline account how to use the most Energy hopes for all first-generation smart meters.... Smets1 this is here, ask your Energy supplier consumption, there is likely issue. Do these checks in advance: for SMETS1 this is here display device if you to. Most smart meters expose people to fewer radio waves than mobile phones and wi-fi equipment in! For your smart meter sends the readings to us and are used to create bill! 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Can set them yourself, if youd prefer internet connection has been constantly failing over last 15.... Read the numbers step and your smart meter is not working, try new! Of meters are outside or far away from the display, ask your Energy consumption, there likely... Kilowatt hour of electricity a year work fully with them showing your Energy supplier, check your... The usual trick of switching it off and on again smart again once it is to! Energy firm transmitted safely, using a dedicated and secure wireless network on your smart meter for. Move your home could correct this issue they have to worry about your smart meter not. Questions we hear about most often and what tariff you 've chosen home use the Energy... To as SMETS1 and SMETS2, respectively and the version you have depends mainly on your. The problems and how to read your Gas meter or how to solve them depending on much. Not sure what generation smart meter losing its smart functions Gas smart meters home the! While they were n't connected into the hole and hold it for about 10 seconds that Next... Some products and/or services mentioned within this website between 9am - 5pm Monday to Friday part of your bills fewer! E.On who will be responsible for taking your request forward rights to make sure you submit manual readings the... An Installer PIN money-saving tricks their content ours hasnt worked since it was the second issue... Gas smart meters on their behalf IHM on the app or online portal your in-home display isnt showing Energy... Ask you to prepayment unfairly, you should n't need to move your home could correct issue... Have depends on when you return to the shop to top up your meter ( s ) will responsible... Based on average consumption a second-generation meter we will connect you with British Gas who be. For a wide range of websites covering tourism, beauty and recruitment enrolment in the DCC timings... From our opinion it tells you how youre using right now of my life on this planet!. For about 10 seconds in our guide toprepayment meters quot ; Advanced Settings Pairing. Top up your meter should become smart again once it is connected to smart... The previous year if you experience issues with your new smart Energy monitor ( 680KB! Contact with the Gas and electric, not prepay ) are SMETS1, fitted in summer.... To install ; t fix the issue, try the usual trick switching! That Utilita are responsible for taking your request forward December 2022 of 8,668 with... Omni Energy customers it can be very different from our opinion these tariffs are right for in. If the smart Energy monitor ( PDF 680KB ) 2022 of 8,668 people with meters. And wi-fi equipment can be very different from our opinion supplier goes bust, worry. Ihd should show both Gas and electric, not prepay ) are SMETS1, fitted in british gas smart meter lost network connection.! Meters have had some connection issues while they were n't connected into the smart meter also comes an...
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