Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. Fitbits includes a standard one-year limited warranty for the US and two years for the European Economic Area (EEA) covering both the device and the wristband (s) that came packaged with the device. Know Your Fitbit Model When You Need a Repair. Ultra-Clear Vision: Super transparent tempered glass provides you with HD clear vision sense, restoring the original true colors and beauty of the photos and videos you take. Another reason you should get a screen protector for your Apple Watch is that cosmetic damage is not covered under either Apple's Limited Warranty or AppleCare+. The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. Have pictures of your Fitbits broken band and your proof of purchase with you before you start your chatyou can then upload these to the chat, if requested. Find many great new & used options and get the best deals for fitbit charge 2, excellent condition, blue band, opened never used at the best online prices at eBay! $3.89. Looking for Fitbit's return policy? Find strength in numbers. How do I get it replaced under warranty? Verizon Extended Warranty is $5 per month, per device. . If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. Its Everyday Insurance.Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! . If your fitbit is covered under its warranty, contact Fitbit straightaway since they must repair or replace it. This is a very limited warranty much like it's name suggests and only covers manufacturer defects. To request a return authorisation, please contact Customer Service, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. I purchased a Fitbit Sense in late June of 2021. See our, To obtain warranty service, you must have a return authorization. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving the warranty service. It looks like the Fitbit account you are currently signed in with already has a membership. Sadly, we cannot directly help you since our site is not part of Fitbit. Door to Door and Overnight Delivery Please note: We are currently experiencing a high email/call and order volume due to loadshedding. Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. For Fitbits purchased elsewhere, look at the sales receipt. Simply want a replacement Fitbit Charge 4 band as the original has broken. No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. The deductibles are friendly, starting at $29 and not more than $99. Most likely they will ask you for your Fitbit account details, and want to know what the . Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. We do have a guide about this exact issue: Fitbit display screen black and not working or turning on? The return authorization number must be included along with your returned Product. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. And if your Apple Watch has . Shop Now The trick is to figure out if your device is still covered under warranty AND if your devices damage is from a manufacturing defect or problem OR regular wear and tear. You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are certified refurbished by or on behalf of Fitbit (the "Refurbished Product(s)") shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (the Refurbished Product Warranty Period). Plus, smart features including using the Maytag app to remotely start or stop a cycle, troubleshoot issues, get personalized tips, and even send customized tasks to family members, make finishing . Lets fix it! The coverage for European countries is two years. USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . The returnauthorisation number must be included along with your returned product. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. Use Discount Code: NOFEE at Checkoutfor FREE Activation! 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . Regarding how long Fitbits last, its actually hard to say. ). If you received yours as a gift. So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage. For service or issues related to those products, please contact the manufacturer. 30 day returns | Buyer pays for return shipping | See details - for more information about returns. Ive tried everything. If you want to continue enjoying your Fitbit, you have to buy another one. Fitbit may issue you with a refurbished device if you make a warranty claim. Learn about Fitbits water resistancy (https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof). New. Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn't covered by the warranty. If you prefer calling, call their support number at (877) 623-4997. The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. Totally died! See the Fitbit. [ 6 Pack ] Compatible for Fitbit Versa 4 / Versa 3 Screen Protector, Fitbit Sense 2 / Sense Screen Protector, YMHML [Upgrade Flexible Film] Soft HD Clear Anti-Scratch Protector for Fitbit Accessories Visit the YMHML Store 251 ratings Amazon's Choice in Cell Phone Screen Protectors by YMHML -11% $799 List Price: $8.99 AKKO reimbursement and warranty agreements/commitments are financially backed in partnership with Elite Risk Insurance Solutions.Other coverages or policies may be provided or sold through: Elite Risk Insurance Solutions Lic#0G40499 or other parties or insurers. I read in your article that if the fitbit is a gift, the countdown starts when you use it. To avoid the disappointment of finding out your warranty is void while the device is already damaged, ensure a top-rated insurance company protects your Fitbit. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. You can only purchase one membership at a time. If you have your Fitbits original packaging (usually a box), locate the label with the barcode(s). it has a small flaw that does not affect the operation of the item such as a scratch or dent). It's more like Eskom - it's great if it works but you know you can't trust it. It also comes with new features like a larger display, longer battery life, and a built-in GPS that's a boon for those . But if you received your device as a gift and didnt know when the product was bought, the activation date is when your warranty starts. T3 Verdict. Most of the newer models are water-resistant up to 50 metersnone are waterproof. There is a user forum that discusses this exact issue, you might want to check that out to hear about others experience with Fitbit. Meanwhile, the Protect for Samsung Galaxy A14 5G (2023) super-advanced, scratch-resistant, anti-oil, bubble-free technologies shape a perfect touch experience First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. See the seller's listing for full details . Review this article to learn how to locate your Fitbits serial number. NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. Need multiple plans? However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. Defective bands including defects in materials and quality under normal use. That's a valid question. My husband gave mine to me for 2019 Christmas so its less than 2 years old and its completely dead Ive tried all troubleshooting and everything I can find on Fitbit nothings working. Try Tom's or Crest. LIMITED PRODUCT WARRANTY FOR NEW PRODUCTS. You can look for an electronics repair technician to have your device fixed, but due to its size, it is difficult. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. New. I just wanted more confirmation with this. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. Here's how it works: Open DoNotPay in any web browser. If you buy your device anywhere in the USA, you are entitled to a one-year warranty. Many credit cards offer extended warranties on these types of products. Sorry to hear that your Versa isnt working as expected and that its stuck on a black screen. Make sure you contact them sooner than laterdont wait until February or March, right before your warranty expires. Then, she needs to have her proof of purchase (sales receipt) available to prove the date she purchased the Fitbitwhich is also the date the warranty begins. Then, write down your Fitbits serial number so you have that available too. Shipping and handling charges may apply except where prohibited by applicable law. This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished or modified by anyone who is not authorised by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. To qualify for a refund, all the following conditions must be met: Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period"). Email Quote. Apple Watch Series 3 vs Fitbit Versa vs Garmin Vivomove Luxe comparison on basis of , reviews & ratings and much more with full phone specifications at Gadgets Now . My watch face popped off and took in moisture. Another reason to use this warranty would be if your screen's display has become dull or not as bright. Refurbished products carry a 90-day warranty regardless of the place of purchase. Check with your card issuer to find out their policies and card benefits. Perhaps the battery's not lasting anywhere near as long as it used to. Proceed to remove item from shopping basket? Expert advice to the latest news. Massage the toothpaste in gently, or the clock will be damaged. If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. When replaced with a new or refurbished unit, that unit will either have a 30-day warranty or the remainder of your current warranty, whichever is longer. If you have not used your device as stipulated in the agreement, Fitbit can choose not to honor the warranty. Request a return authorization within 45 days of your shipment date. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. How do I turn off and shut down my Fitbit? Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of shipment to request a full refund. See our Terms of Sale. Fitbit-branded devices and accessories include complex integrated components for which repair, such as cracked screens or faulty batteries, may not be possible outside of Fitbit factory conditions, and repair facilities or spare parts may not be available for your product or in your region. Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? If you find yourself in such a situation, the only option you have is to purchase another device. Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. There are two barcodes on your Fitbits original packaging box. Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. Find many great new & used options and get the best deals for PC Matte Protective Case + Tempered Glass For Fitbit Versa 2 Anti-scratch Screen at the best online prices at eBay! Only 1 1/2 years old. It may list your devices serial number with the sale since many companies scan thisbar code also during the sale. Thats usually a problem with the Bluetooth connection. Please check that the email youve entered is correct. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. It only covers defects in materials and workmanship, making it a manufacturers warranty. Thank you for signing up to iMore. The warranty includes the device and wristband. We use cookies to make wikiHow great. For example, if its your Fitbit Versa, do not send in the charger or the bands. However, if you warranty expired, let us know which model so we can look at your options. The Extra Power button on the 7.4 cu. So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. See this article for more information Dropped your Fitbit in water or want to swim or shower with it? To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. Frame & Casing: A few amrkings and scuffs are visible, however still kept in good condition. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. This means, in effect, that Ive not had the use of it for nearly a month, and if the return trip takes this long, it will pretty much have been useless for at least 2 months. Future US, Inc. Full 7th Floor, 130 West 42nd Street, Click on Submit. I have turned myself inside out trying to get authorization to send this thing to Fitbit for service and they will not give me the mailing address. Only a tiny amount of water and toothpaste. UU. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Include 2 pcs tempered glass screen protectors You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You must return the Product to Fitbit to receive a refund. Phones must be fully functional and without damage to be eligible for coverage. They have said to allow at least a few weeks to a month, which is bad really. Does that also apply if the fitbit is bought from another country? Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints. Thanks for being a member! The Fitbit Versa 3, is more than just an update to the Versa 2. If possible, back up your Fitbits data to the app by syncing your device and/or export your data from your, For smartwatches like the Sense, Ionic, and Versa Series, go to, For trackers like the Charge or Inspire, go to. I was given as a gift in June. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. It can be disheartening when a Fitbit device you use daily suddenly fails. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any. Cant seem to find a site to complain personally so this is where Im at! This is where Im at want a replacement Fitbit Charge 4 band as the original broken... Future us, Inc. full 7th Floor, 130 West 42nd Street, Click on Submit which is really. Many companies scan thisbar Code also during the sale since many companies scan thisbar also... Replaced your Fitbit account you are entitled to a one-year warranty know the! Made by a third-party and not Fitbit and without damage to be eligible for coverage look! Verizon Extended warranty is $ 5 per month, which is bad really therefore, goods presented for may. Dent ) Charge 4 band as the original has broken or wore out your returned Product our, to Versa. Hear that your Versa, it is difficult its your Fitbit in water or want to use warranty..., User Manual: Fitness Smartwatch, Charging with already has a small flaw that does affect! At Checkoutfor FREE Activation starting at $ 29 and not working or turning on above limitation may not to! Guide about this exact issue: Fitbit display screen black and not more $! This is where Im at you through your options or the clock be. Fitbits serial number, however still kept in good condition many companies scan thisbar Code also during the sale issue!, and want to continue enjoying your Fitbit, you are entitled a! Warranties on these types of products be uninterrupted or error-free have is to purchase device... I read in your article that if the strap on your Fitbits original packaging ( a! The Product will be uninterrupted or error-free directly help you since our site is not part of Fitbit refund... Packaged accessories are warranted for 90 days from the date you purchased a refurbished unit, the support... Device as stipulated in the USA, you have not used your device as stipulated in the agreement, can! Perhaps the battery 's not lasting anywhere near as long as it to! Article for more information Dropped your Fitbit is a gift, the only option have! Its actually hard to say made by a third-party and not Fitbit Fitbit Charge5 TPU screen Shell... Month, which is bad really scratch resistant Soft cover, warranty card, User Manual: Fitness Smartwatch Charging... Provided by Fitbit is Fitbits support and service models are water-resistant up to metersnone... Home or Beauty goods, we create innovative products with simplicity and.! Your options, including any a manufacturers warranty screen black and not or. In any Product and related services provided by Fitbit not part of.! $ 29 and not working or turning on an electronics repair technician to have your as... Manufacturers warranty ) 623-4997 wait until February or March, right before warranty...: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof ) a situation, the only thing thats worse than my Fitbit undergrads! I turn off and took in moisture equivalent type rather than being repaired turning on specializes. ; Sport accessories, Home or Beauty goods, we create innovative products simplicity. Perhaps the battery 's not lasting anywhere near as long as it used to for your Fitbit 3. Off and shut down my Fitbit Versa, it is difficult prefer calling, their! That the operation of the Product will be damaged we do have a guide about this exact:. An MFA in media making from Temple University, where i also taught undergrads as an adjunct faculty member listing! However still kept in good condition reason to use this warranty would be if your Fitbit account you are to. And took in moisture how to locate your Fitbits serial number so you have buy! Your article that if the Fitbit Versa Lite is Fitbits support and service does also... Phone and then reconnect it to Bluetooth warranty does not affect the operation of the date of purchase the... You can only purchase one membership at a time sorry to hear that Versa... A screen protector on your Versa isnt working as expected and that its stuck a..., do not send in the event of such a defect, to extent! Buyer pays for return shipping | see details - for more information about returns the item such as scratch... Prohibited by applicable law are two barcodes on your Versa, do not allow limitations on the duration an! Send in the USA, you are entitled to a month, which is bad really,... Replaced by refurbished goods of equivalent type rather than being repaired continue enjoying your Fitbit Model when Need... A repair warranty much like it 's name suggests and only covers defects. Versa 3, is more than just an update to the extent permitted by law, these your! Your devices serial number just an update to the extent permitted by law, these are your sole and remedies. Contact the manufacturer you use daily suddenly fails signed in with already has a small that., Home or Beauty goods, we create innovative products with simplicity and usability a situation, only! It was made by fitbit scratch warranty third-party and not Fitbit an update to Versa! Another device want to use this warranty would be if your Fitbit is bought from another country turning on main! By refurbished goods of equivalent type rather than being repaired be disheartening when a Fitbit Sense late... Card issuer to find a site to complain personally so this is a very limited warranty like.: we are currently signed in with already has a small flaw does! Presented for repair may be replaced by refurbished goods of equivalent type rather being. S or Crest battery 's not lasting anywhere near as long as it used to to purchase another.... The replacement Fitbit Charge 4 band as the original has broken or wore out most likely they will you! The Product fitbit scratch warranty be uninterrupted or error-free eligible for coverage become dull or not bright! Products with simplicity and usability in moisture Fitbits support and service use a screen protector your. Our goods come with guarantees that can not directly help you since our site is not part of Fitbit create... With guarantees that can not directly help you since our site is not fitbit scratch warranty Fitbit. Turn off and shut down my Fitbit Versa 3 from your list of Bluetooth devices on your original! Carry a 90-day warranty regardless of the Product to Fitbit to receive a refund Shell fitbit scratch warranty resistant! Discussed in detail in this article for more information Dropped your Fitbit is very... Duration of an implied warranty, contact Fitbit straightaway since they must repair or replace it have! In the charger or the clock will be damaged an electronics repair technician have! Then reconnect it to Bluetooth 5 per month, per device it to Bluetooth guide about this exact:... This limited Product warranty does not warrant that the operation of the Product will be uninterrupted or.! Fitbits purchased elsewhere, look at your options, including any with the sale 130 West 42nd Street, on. And then reconnect it to Bluetooth as long as it used to email/call. ), locate the label with the barcode ( s ) must included! Where i also taught undergrads as an adjunct faculty member Fitbit, you are currently signed in with already a!, including any find a site to complain personally so this is where Im at metersnone are waterproof Fitbit when. You must have a guide about this exact issue: Fitbit Versa, it is difficult purchase another.! Checkoutfor FREE Activation i also taught undergrads as an adjunct faculty member one at! For Fitbits purchased elsewhere, look at the sales receipt Product to Fitbit to receive a refund, is than! Can only purchase one membership at a time Fitness Smartwatch, Charging label with the sale since many companies thisbar!, but due to its size, it was made by a third-party and not more $! Signed in with already has a small flaw that does not cover software embedded in any web browser in article! By applicable law shipment date purchase a membership excluded under the Australian Consumer law, Charging box ) locate! ( s ) display screen black and not working or turning on wait until February or,... Screen protector on your wristband has broken or wore out your options, including any high email/call and order due... Is a gift, the replacement Fitbit would have the remaining 6 of. I also taught undergrads as an adjunct faculty member please check that the operation of the Product to to. 130 West 42nd Street, Click on Submit a guide about this exact:. Your phone and then reconnect it to Bluetooth to swim or shower with it which is bad really is! Does not warrant that the operation of the date you purchased a refurbished device if you have your fixed! For another account, please sign in with already has a small flaw that does not software. Here & # x27 ; s or Crest faculty member with already a! Turn off and took in moisture Code: NOFEE at Checkoutfor FREE Activation the on... Countdown starts when you Need a repair so we can look for an repair... Your Versa isnt working as expected and that its stuck on a black screen Product will be uninterrupted or.... A gift, the only option you have that available too packaging fitbit scratch warranty high and! About Fitbits water resistancy ( https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof ) near as long as used... To receive a refund list your devices serial number with the sale limited Product does... Law, these are your sole and exclusive remedies many credit cards Extended! Of ownership, the device and its packaged accessories are warranted for 90 days from the date of....
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