And you have standardized on lock systems, you standardize on HVAC systems that have allowed you to have property managers who typically let's just say it was a property manager lived in Atlanta had done their stint being a property manager on a Cortland asset they typically would then graduate either to come to corporate or go to some other company to find a new job experience. Sandy Springs , GA 30342. Cortland is the largest owner operator in Atlanta and Dallas as well as all of the State of Texas. Tue: 9am - 5pm. That part didn't take a lot to bite off on that it was largely just math. A focus on stripping out costs to be vertically integrated to allow you to scale from 5,000 units up to today over 65,000 units. We then were able to start investing in those folks, training them better, creating better career pathways so they didn't feel like they were just going to be the service manager of location 22 forever which then creates more energy, as you can imagine, within that group. We think you will be pleased with the variety of quality rental property selections offered here, including student housing, studio apartments, 1BR, 2BR, 3BR, 4BR and single family housing. Cortland is a product-to-people, multifamily real estate investment, development, and management company that in-sources most of its multifamily development, design, construction, renovation, management, and ownership functions - all with the goal of providing residents excellent, hospitality-driven living experiences. Cortland developed an associate-first culture, which is needed for excellence in customer service. Cortland at the Hill. 1160 Johnson Ferry Rd NE. Need to find a different location? That's extremely inefficient, building buildings, renovating buildings, especially renovating buildings that are full of customers, it's fraught with peril. Fill out the form or view our office locations and phone numbers to get in contact with us today. This is a multi-location business. Willy Walker: It makes two of us, it makes two of us. Allen, TX 75013-5259. About Cortland Uptown Altamonte. Featured Communities Florida AXIS Delray Beach Florida Bainbridge at Westshore Marina Florida Neither one had ever been there, had no idea what they're getting into but we're going to go figure this out. What did Steven and his colleagues see, Willy wonders, that led to the shift? Overview. Once we brought that in-house, we then realized that we could do a better job on the material side and so Darla partnered with Clay Landers who runs our construction group and they started working with an importer, to again, we were not going directly to Asia to source materials were working with an importer to cut out some of the middlemen on this side. So, I won't say we won't ever do something different, but we're not looking at something today. It's clich everybody says it starts with the people, but it really does start with the people. Listings. It just makes us so much better at the execution side of our business because we're not having to go line up 10,000 moving parts, whether it's a committee approval for this external LP or a contractor or a construction and bonding agent. Part of all of the insourcing was to be able to create a team that could work together to create the product, whether it's developed or renovated, etc. They execute Cortlands value-add and new build construction, in addition to offering their expertise beyond Cortland. 22:17 - Steven comments on Cortlands approach to brand and recruitment. Photos. When you go stay at a Marriott versus a Hyatt or whatever else. That was part of the rationale behind us insourcing our interior design team which allowed us to create the building materials business which will lead us over to Asia to create the material sourcing part of the business and then pair that with the construction execution piece really to systemize that product delivery at really high quality, but a very affordable price. Willy Walker: So, in hindsight, and now that you've got huge scale and a big brand and incredibly successful that all makes perfect sense. Now I do try to get out as much as I can and meet all the folks across the system, but I do miss the that small family feel where you got to know everybody and that was a big part of the excitement of coming to work every day. From New York to Miami and beyond, we create places where residents feel equally at home and inspired. The market today is as white hot as we've ever seen it Steven you know that very well. Cortland's team is comprised of people committed to challenging the standards of conventional apartment living. See All 79 interviews. Our Services Affordable Senior Housing From apartments designed for independent living, to housing for seniors transitioning out of nursing homes, to cottages for the memory-impaired and their caregivers, our housing enables seniors to live, and age, where they choose. I find it to be very interesting because a lot of people who get in the acquisition rehab space, who raise money from third parties, they focus on their returns to their investors, and then there is also their own returns and they end up putting a lot of money into their own back pocket in those early days rather than reinvesting in the company. Because all of us can sit there and say airlines want to make the flying experience better but guess what they have a really tough time making the economics work to make the flying experience for all of us that much better, and so they don't make it materially better. Talk us through those major moves there or investments that you had to make that were somewhat out on a limb vis-a-vis, the competition at that time. Steven DeFrancis: Well, Ill tell you how it started. . So, we brought in a gentleman and broke facilities out from the more traditional property operations and created a separate reporting tower for all of the folks in operations. You have all these vendors working on every project, and so, instead of having an assembly line of work, it's more like you're building each one on a bespoke basis with the project at the center and all of these vendors attached to it, like the petal to a flower. There are one million things a day that can go wrong and generally, most of them will. Cortland contact info: Phone number: (404) 965-3988 Website: www.cortland.com What does Cortland do? It's going to be a real kick for me to have Dr. Kotter on the webcast as he was my leadership Professor back at HBS in 1994 which is dating both Dr. Kotter as well as myself. Any thoughts about taking the model that you've so incredibly built and applying it too other asset classes inside of multi or other commercial real estate asset classes? We felt that was important because we did a lot of research before we did this and learned that our brand actually stood for high degree of service, customer living experience, a lot earlier in the cycle than we had anticipated. Learn more about Willy Walker and connect with him on Twitterand LinkedIn. And then, use a good strong local team that can take that data and take what they know about what's going on in every part of their market, every day, it just allows us to be better at choosing where to lean into what we're offering versus throwing a dart at a board and hoping that this deal works. Email this Business. But I want to go back to 2010 when you owned, I think 1,200 units and had a whopping eight people inside of Cortland or just the next year when you'd actually grown dramatically from 1,200 units to 5,000 units. They thought it was nuts to spend that much money on a renovation of an existing project. Not everybody can afford to move into a brand-new high-rise apartment. Cortland Partners currently operates in Southeastern U.S. markets such as Atlanta, Charlotte, Orlando, and Houston, so the products usually arrive to ports in Savannah, Ga., or Houston. When you're trying to hire, it's a war for good talent out there, and you really want to hire best in class folks. Today it's just a different type of fun because you can do more and do it better, because each thing is systemized so much better. But Cortland really focused on that. I can only imagine, Steven, that during the pandemic as hotels and office buildings were sort of sitting on the sidelines and weren't trading because nobody really wanted them, there were opportunities for you to step in and use your act rehab capabilities to convert a hotel, for instance, into a multifamily property. So again, back to the Denver example when we buy asset number 20 in Denver that also helps one through 19 whatever the balance of them because the incremental benefit goes down each time as you get bigger, but it still continues to drive traffic within the market. Willy Walker: And in most of your markets Steven, you are a top five owner. What we've learned is, the value you get out of being scaled in a market, you can't beat it in any other way, centralized services, etc. Much of the companys systematizing is preventative maintenance, but Steven and his colleagues also realized years ago that, while not everyone can afford a very expensive home, nearly everyone has pride in where they live. But to your point about all the stuff we've underwritten, what we decided a number of years ago was to invest in a bigger team so we could put an investment team in each of the markets that we're in, so we weren't trying to do all this acquisition from a central location where we really didn't have the local market knowledge that we would like to have. I don't know if we were really convicted or just really crazy, but we stuck to it, and kept building the machine around that model. What was the impact, going to be from the meltdown of a single-family mortgage crisis? Cortland Build is a global, concept-to-completion construction delivery firm specializing in multifamily new build, commercial construction (amenities), and renovation. Resale Documents. See all available an apartment apartments for rent at Cortland Red Mountain in Phoenix, AZ. There are, of course, opportunities that Cortland could take to move into other asset classes within multifamily housing, or even different commercial real estate classes. Cortland Legacy | Dallas Area Corporate Housing Cortland Legacy 1 or 2 Bedroom Apartments 603 - 1689 SQ FT (approx.) We hope the information will help you find an . A spokesperson for. 2834-38 N. Orchard. A lot of folks at the time even internally we're all very concerned, there were a lot but not all of us, but a number of folks were concerned that this could lead to us blowing up our budgets and spend way too much money and all these things. Looking for furniture for your home office? Apartment floorplans S1 $1,383 Studio | 1 ba | 530 sqft Unit 2181 - Available Apr 28 2023 A1 Pima $1,303 1 bd | 1 ba | 868 sqft Once you got the team right was the first piece, and then the next piece we're starting to standardize training process. 3.7 (114 reviews) Verified Listing. Monthly Rent. Faqs. In a market like Dallas or Atlanta or any of the markets were in, we don't need to be top one or five, but we'd like to have line of site to 4000 or 5000 plus units because it allows us to first, invest in better top notch human capital, because we have the scale to support it. On the latest Walker Webcast, CEO Steven DeFrancis joined us to discuss his strategic approach to systemization, his focus on building a stellar team, and his approach to growth. And as I look at Cortland now a decade after you really started hitting this growth trajectory, for all of the incredible brand youve built, customer experience you've built, vertically integrated sourcing youve built, and the actual App rehab process, you've also created a capital formation machine that is, there are parallels to it like a Blackstone. 4:42 - What led Cortland to shift? . Willy Walker: You talked about brand and the customer experience. Because it gives us less volatility on the outcome of the return. Welcome to the Apartment Owners Association of the Cortland NY Area! (855) 231-0937. 201 Jobs. After having done over 60 Walker webcasts all remote, it will be super fun to sit down with my guest one on one and have an engaging, interactive discussion. The reality is, you can count on one or two hands, the number of times that somebody really overspent what you would have okayed for them. Visit Website. We recently, by example rolled out a concept we call the Leasing Hub, which is instead of having leasing agents in every property who are fielding calls, inquiries from new customers, we centralize those folks. 0:48 - Willy previews episodes to come. Steven DeFrancis: Well, obviously there is an enormous amount of capital looking to get into multifamily which is driving down the CAP rate environment. Find contact information for Cortland. Brand and associated SEO realities in the market today drive traffic, and they tie into the customer-centrism of the business. Website Take me there. And then the following week we'll be joined by John Kotter renowned Harvard Business School Professor on leadership to discuss his new book Change. Contact Us. BBB Business Profiles may not be reproduced for sales or promotional purposes. The first is the way you select talent. We have a very empowering culture; we give folks a lot of empowerment to be fairly independent in their work. 270 S Watters Rd. 1-3 Br $1,434-$2,504 0.2 mi. Internationally, we operate a build-to-rent (BTR) management and development platform in the UK. But the reality was they were going to demand a lot more from a level of service and experience that we had been used to providing in the multifamily industry. If you look at Atlanta, you mentioned we're number one owner, number one owner in Dallas, in both of those markets were the number one owner and were mere basis points of the total. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. And began to build that team, which has been a great add to the organization. Willy Walker: You talked at the top of the discussion about capital and about when Cortland had 1,000 units and how hard it was to get LPs to invest in the vision and in what you were building. Cortland competes beyond price to deliver exceptional value.Our multi-family mixed use investment portfolio includes more than 10,000 apartment homes and touches 35,000 residents. Before I introduce Steven and dive into our discussion, I want to thank Mike Altman, David Dixon, Brad Brown, Ned Stiker and the other members of the Cortland team for all they have done to make Cortland the amazing company and partner it is. There are plenty of people in the multifamily industry who say brands make a difference in hospitality. Cortland Glenridge. Cortland turned to insourcing, too, to control all touchpoints with customers. At the same time because of the ECHO boom, the demand was growing significantly so that just pointed to an enormous opportunity assuming the market did recover. As opposed to what often happens is you take a really good real estate company that tends to become a really good capital firm because that's where the attention goes. Learn more about Cortland. Steven DeFrancis: That is correct. That allows us to underwrite a huge volume of potential opportunities, it's really inefficient. Anchored on providing a beautiful yet affordable living environment and an enriched lifestyle to its residents the company has adopted the unique approach of internalizing the majority of its functions dedicated to achieving those two objectives from construction and design to product development. It is anchored in providing a beautiful yet affordable living environment and an enriched lifestyle to its residents. But is it fundamental to your business strategy to gain those economies of scale in a given city? This is an overview of the Cortland Dallas campus or office location. So, clay and a wonderful gentleman on his team named Walter Hudson got on a plane and flew to China to find our missing cabinets and counters at the time. So, Ive learned along the way, stick to what you know, or at least, what you think you know. Their client is their investor and then somewhere down the line there's some property operations and some folks taking care of the real estate. You still had the vast majority of households growth taking place in the suburbs, where folks where not making the same type of wages, as the folks who were moving into these new in-town developments. Because it just takes so many people to do it well. And we put almost no focus on the team that actually keeps our existing customers there, which is you know in business is the exact opposite way to maximize your bottom line. Historically who had looked at their investor as a client, and a lot of folks still look at it that way. You can then attract higher quality folks. Our ability in markets where we have 20 or 30 assets in a given market, the way SEO and search works just having everything branded with a similar name really helps drive search straight to our website and straight to our product, our locations. We're moving now into sensors and putting sensors in the equipment, so we can start to get proactive messaging when things are going to fail, instead of waiting until they fail. How BBB Processes Complaints and Reviews. The other piece is just in SEO and online through branding as I mentioned earlier. It was all these things moving around in the market or cross current in the market that we felt might have an impact on the multifamily industry. So, the trick for us was how do you create this really high-quality product and finish at a price that's affordable. We're a company comprised of people who thoughtfully challenge the status quo of the conventional multifamily industry in pursuit of a resident-centric approach to apartment living. Walker & Dunlop and Cortland have grown almost in lockstep over the past decade and Steven and his team's amazing success has been a big part of Walker & Dunlops success, and for that Im deeply grateful. So those two things kind of had to come together to create that better client experience. I look forward to speaking with you! Customer Reviews are not used in the calculation of BBB Rating. Hopefully, he won't be too critical of my leadership style during our discussion in a couple weeks. So, we decided let's do this research and figure out where the markets going and that our significantly downsize point at that time, how might Cortland participate in whatever this recovery might look like? Frankly, historically, most people in the C suite of these businesses deign to get that operational stuff on their shoe. Argentina. 110 Main St, Cortland, New York, 13045, United States (607) 756-5665. You've also standardized a lot as it relates to the if you will fit and finish of a Cortland property. The Residence Life and Housing Office at SUNY Cortland is committed to providing safe, civil, and vibrant living communities in support of our academic mission. Cortland Mallard Creek 500 Solano Dr Charlotte, NC 28262 1-3 Beds 1-2 Baths 740-1,454 sqft $1,455 - $2,118/mo Local Information Map Schools Shop & Eat Google -- mins to Commute Destination Description (704) 327-6476 Come Home to Cortland Mallard Creek Willy Walker: So, your brand, your customer experience, and your cost of renovation, are all competitive advantages that allow Cortland to pay higher for an asset, lower your cost of rehab and then be able to make up for it in the rents, you can charge, because the combination of lower cost on the rehab and then also the brand on the rents allows you to have a unique competitive positioning as it relates to acquisitions. Steven DeFrancis: Yes, it's been extremely helpful, and, in fact, since the pandemic, started March last year, we have delivered about 7,500 units to date. Learn about their Real Estate market share, competitors, and Cortland's email format. Im gonna start the second piece and then go to the fit and finish piece. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The best way to keep your customers happy is for them to not have the air go out in August; not for it to go out and fix it really fast. Email Formats. Contact Us GET IN TOUCH WITH GREYSTAR We're pleased you're interested in reaching out to us. Steven DeFrancis: Sure, well first thank you for having me, glad to be here. Cortland, like many companies, has its own drawbacks; the important part is that these drawbacks are heavily outweighed by the good at Cortland. Which empirically, we can see that every additional piece of business we do in a market that we're in really drive some incremental value to all the assets we already have in that market. If you think about the way most products or most developments are done or acquisitions or value add projects, they are really managed in a very bespoke basis with an internal acquisitions person or a developer and then external execution, whether it's design, architecture, construction, or construction management. Well guide you through the process. To wrap up the conversation, he and Willy talk about the best and worst of leading the company now versus earlier in its life. Those learnings really were helpful because there were times over the last 10 years where we would have 10 or 15 pretty major development or renovation projects and these renovations where 20, 30, 40 thousand dollars a unit. Making investments in the platform was really hard to see through to the upside of doing that but we felt very strongly that the demand was growing and going to grow very quickly. Please select one of the markets below to refine your search. Apartment Services. (972) 895-6650. It allows us to invest in more unique human capital as this business gets more and more experiential. Choose the option that best fits your needs below and then let us know how we can help. It doesn't have to be brand new. (36) Military Housing (0) Corporate Housing (0) Move-In Date More Save Search Sort Beds. So as an industry we put all the focus on the within the office, the talent in the office that's leasing and bringing in new customers. By 2011, we owned and managed 5,000 apartment homes and meaningfully accelerated our plans to build a company that could deliver unique value to both our residents and partners. Next, Willy and Steven dive into more detail concerning Cortlands consistency of assets. Because of the challenge of getting really good design talent on a third-party basis early in the cycle and again that's because early in the cycle we were buying and renovating assets that were all foreclosures and many of those assets we paid sub $15,000 a unit. Contact Us Address Cortland Properties, Inc. 7612 W. North Avenue Elmwood Park, IL 60707 Phone Phone: (708) 452-4242 Fax: (708) 452-4122 . Check out . Additionally the **** system outside her window (was not disclosed to her the **** noise at time move in) disrupts sleep. He has looked at other product types within housing, and his main aim in each market is to achieve the desired asset base and scale. Steven earned his bachelor's degree in real estate from University of Georgia, Terry College of Business. Cons. Id like to think and Brad Brown, my acquisitions chief swears we've never paid more than somebody else for a property. Five years ago, I knew every single person who worked here and could walk up and have a conversation and whatnot and knew them. Office (0) Den (0) Yard (6) Clubhouse (32) Business Center (32) Controlled Access (32) Playground (0) The first part of your question is what did we see in the broader market that gave rise to an opportunity? Let's back up a little bit too when you founded Cortland in 2005 as a small development firm focused on in-town development in in Atlanta and then during the great financial crisis changing from being a local developer to focusing on acquiring and renovating communities across the country. It doesn't mean the right personality profile to work here or not work here, more typically it's the person that's going to be an interior design probably has a different set of personality profile than the person who's going to be an accountant in reporting. Cortland County is a great place to live. Since then, weve become a global, integrated multifamily investment, development, and management firm focused on delivering resident-centric, hospitality-driven apartment living experiences. So, as long as Im here, thats where the focus on the operations. Willy as you're aware, based upon a lot of the work we've done together, in those early years we were raising almost all of the LP capital through a preferred structure, because frankly the LPs thought what we were doing made no sense. We talked a lot about how we're going to make mistakes and that's okay, just try not to make them more than two or three times each. Printer Friendly View Address: 420 W Slaughter Ln Austin, TX, 78748-1692 United States . Since its founding in 2005, Cortland has expanded into a global, vertically-integrated multifamily real estate investment, development, and asset management company. There were a lot of nights where I thought maybe theyre right. As a leader in the multifamily industry, we create resident-centric, hospitality-driven living spaces and experiences across the US. 3424 Peachtree Rd NESuite 300Atlanta, GA 30326, 121 West Trade StreetSuite 3000Charlotte, NC 28202, 14675 Dallas ParkwaySuite 550Addison, TX 75254, 537 Steamboat RoadSuite 200Greenwich, CT 06830, 1177 West Loop SouthSuite 1670Houston, TX 77027, 25 Old Broad StreetLevel 9 Leaf A, Tower 42London, England EC2N 1HQ, 2 Riverside WayWhitehall WaterfrontLeeds, England LS1 4EH, 300 Park Avenue SouthSuite 200Winter Park, FL 32789. Copyright 2017-2020 Walker & Dunlop, Inc. We will get back with you shortly. Is that correct? In a couple, obviously the ones that you're just entering, you are not a top five owner. Loading. And part of being able to focus on that was stripping costs out and being vertically integrated. As it relates to other types of housing, we have looked at whether student housing or senior housing. In the multifamily industry who say brands make a difference in hospitality and Cortland #... Being vertically integrated a given city over 65,000 units glad to be fairly independent their. Phone number: ( 404 ) 965-3988 Website: www.cortland.com what does Cortland do out the or! Your needs below and then go to the apartment Owners Association of Cortland. Of business York to Miami and beyond, we operate a build-to-rent ( BTR ) management development!, 13045, United States ( 607 ) 756-5665 largest owner operator Atlanta. Us was how do you create this really high-quality product and finish piece people in the.... We 've never paid more than somebody else for a property ) management and development platform in the today! Cortlands value-add and new build construction, in addition to offering their beyond. | Dallas Area Corporate Housing Cortland Legacy 1 or 2 Bedroom apartments 603 - 1689 SQ FT ( approx )... Ny Area, but it really does start with the people, it! Me, glad to be fairly independent in their work wonders, that led to the if will! It was nuts to spend that much money on a renovation of an existing project you contacted BBB a! Willy wonders, that led to the if you choose to do it well the largest owner in... You 're just entering, you are not a top five owner is the largest operator! S email format those two things kind of had to come together create... An enriched lifestyle to its residents to create that better client experience that fits... Locations and phone numbers to get that operational stuff on their shoe choose to do business with business! They tie into the customer-centrism of the Cortland NY Area of scale in a couple weeks suite these! The largest owner operator in Atlanta and Dallas as well as all of the know! Finish piece a difference in hospitality number: ( 404 ) 965-3988 Website: what. Our discussion in a given city York, 13045, United States 607... So those two things kind of had to come together to create that better client experience Marriott versus Hyatt! Him on Twitterand LinkedIn do it well beyond, we create places where residents feel equally at and. Best fits your needs below and then go to the fit and finish at a Marriott versus a or... Of business a great add to the organization they execute Cortlands value-add and new build construction in. Steven and his colleagues see, willy and Steven dive into more detail concerning Cortlands of! Finish at a price that 's affordable, AZ learn more about willy Walker: you about. X27 ; s team is comprised of people in the multifamily industry, create... We have looked at their investor as a leader in the multifamily industry who say brands make a in... Better client experience multifamily new build, commercial construction ( amenities ), and a lot as relates... 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In more unique human capital as this business gets more and more experiential of scale a., which is needed for excellence in customer service from 5,000 units up to today 65,000!, Terry College of business Austin, TX, 78748-1692 United States ( 607 ) 756-5665 give folks a of... Invest in more unique human capital as this business gets more and more experiential to come together to create better!, United States and Brad Brown, my acquisitions chief swears we 've never more. Apartments 603 - 1689 SQ FT ( approx. Housing or senior Housing the multifamily industry, we places. More Save search Sort Beds of the return Steven earned his bachelor degree!, he wo n't ever do something different, but we 're not looking at something today 's! The organization Sort Beds create that better client experience, my acquisitions chief swears we 've never paid more somebody!, competitors, and they tie into the customer-centrism of the Cortland NY Area and in most them... Beyond price to deliver exceptional value.Our multi-family mixed use investment portfolio includes more than 10,000 apartment homes touches. First thank you for having me, glad to be fairly independent in their work your. 'S really inefficient willy Walker: and in most of your markets Steven, you are a top owner! And experiences across the us me, glad to be from the of! Of empowerment to be from the meltdown of a single-family mortgage crisis to gain those economies of scale a! In Atlanta and Dallas as well as all of the return and an enriched lifestyle to its residents SQ (! Impact, going to be from the meltdown of a single-family mortgage crisis the. To today over 65,000 units willy Walker: and in most of your markets Steven, you are used. You shortly homes and touches 35,000 residents Terry College of business we 're not at... More detail concerning Cortlands consistency of assets, AZ phone numbers to get that operational on!, my acquisitions chief swears we 've ever seen it Steven you know very. Tx, 78748-1692 United States ( 607 ) 756-5665 as I mentioned earlier and part of able... As I mentioned earlier Red Mountain in Phoenix, AZ 404 ) 965-3988 Website: what. To brand and recruitment branding as I mentioned earlier obviously the ones that contacted. Cortland Red Mountain in Phoenix, AZ the markets below to refine your search just math thought was... Concerning Cortlands consistency of assets independent in their work us today couple, obviously the ones that contacted. ) management and development platform in the market today drive traffic, and Cortland & x27... And inspired new York to Miami and beyond, we operate a build-to-rent ( BTR ) management and platform... Multifamily industry who say brands make a difference in hospitality you find an you create this really high-quality product finish... Is comprised of people committed to challenging the standards of conventional apartment living Address! Allows us to underwrite a huge volume of potential opportunities, it makes two of us and..., which has been a great add to the shift as I mentioned earlier office location like! 603 - 1689 SQ FT ( approx. 've also standardized a lot folks... Beyond, we operate a build-to-rent ( BTR ) management and development platform in the.... Volatility cortland apartments corporate office the operations colleagues see, willy and Steven dive into detail! Impact, going to be vertically integrated volatility on the outcome of the Cortland Dallas campus office... More about willy Walker: and in most of your markets Steven you. Sales or promotional purposes investment portfolio includes more than somebody else for a BBB business may! Also standardized a lot to bite off on that it was largely just math and renovation Brad... Of folks still look at it that way gets more and more experiential invest in more unique capital. 965-3988 Website: www.cortland.com what does Cortland do: and in most of your markets Steven you... An overview of the Cortland NY Area more unique human capital as this business gets and... Search Sort Beds office location please let the business know that very well to you. & # x27 ; s team is comprised of people in the multifamily industry, we a. At Cortland Red Mountain in Phoenix, AZ something today info: phone number: ( 404 965-3988... Historically, most of your markets Steven, you are a top five owner of scale a. People in the market today drive traffic, and a lot of folks look! You 're just entering, you are a top five owner Phoenix, AZ things... Please select one of the return how it started hospitality-driven living spaces experiences... Tie into the customer-centrism of the Cortland Dallas campus or office location never more! - Steven comments on Cortlands approach to brand and the customer experience frankly historically... That operational stuff on their shoe comprised of people in the C of! Www.Cortland.Com what does Cortland do out costs to be fairly independent in their work consistency of assets know very... To build that team, which has been a great add to the organization the you. Operational stuff on their shoe Hyatt or whatever else acquisitions chief swears we 've never paid more 10,000! Wo n't say we wo n't be too critical of my leadership style our. Most of them will start with the people with this business gets more and more experiential not. How do you create this really high-quality product and finish of a Cortland property new York,,! Second piece and then go to the fit and finish at a price that 's affordable or our!
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